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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700722
Report Date: 06/18/2025
Date Signed: 06/18/2025 11:42:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2025 and conducted by Evaluator Kesha Lewis
COMPLAINT CONTROL NUMBER: 27-AS-20250613110050
FACILITY NAME:WELLQUEST OF ELK GROVEFACILITY NUMBER:
342700722
ADMINISTRATOR:ELENA CUEVASFACILITY TYPE:
740
ADDRESS:8871 E STOCKTON BLVDTELEPHONE:
(916) 689-1000
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:170CENSUS: 112DATE:
06/18/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Elena CuevasTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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9
Staff do not ensure the facility's elevator is properly operating
Staff are not meeting the fire safety requirements
Staff did not timely respond to the residents council
INVESTIGATION FINDINGS:
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On 6-18-25, Licensing Program Analyst (LPA) Kesha Lewis arrived unannounced to open a complaint investigation for the allegations noted above. LPA met with Administrator Elena Cuevas and explained the purpose of the visit. LPA requested a copy of facility's elevator repair invoices, service agreement, elevator permit and response to resident council. LPA also interviewed Executive director Elena Cuevas.

Based on documents reviewed regarding elevator maintenance and LPA' S observation on the elevator permit along with documents from resident council and written response dated one (1) after request was made from council the allegations Staff do not ensure the facility's elevator is properly operating, Staff are not meeting the fire safety requirements and Staff did not timely respond to the residents council are UNSUBSTANTIATED. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation occurred.

An exit interview was conducted, and a copy of this report was provided to Elena Cuevas.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Kesha Lewis
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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