Allegation - Staff did not treat resident with dignity and respect. Staff spoke to resident in an inappropriate manner. Staff handled resident in a rough manner.- UNFOUNDED -The Department conducted six (6) residents and three (3) staff interviews to investigate these allegations. The Department interviewed three (3) staff and six (6) residents during complaint investigation visit on 10/23/24. Interviews did not indicate any residents, staff and/or witness observed that staff are not providing privacy to residents in care. Department observed during facility tour on 10/23/24 that facility staff were attentive to resident’s needs and providing them privacy while taking care of them and during resident’s personal time with families and visitors. During residents’ interviews, residents stated that facility staff are meeting their care needs and did not express any concerns with privacy or dignity. Residents’ interviews indicated that staff were treating all residents with dignity and respect and did not express any issues. Five out of six resident’s interviews indicated their satisfaction with staff’s professionalism and did not express any issue with staff were being rough with their care or speaking to them in any inappropriate manner. Based on facility tour, interviews and observation, the department found this allegation is to be UNFOUNDED.

Allegation- Staff did not assist resident with care needs in a timely manner. -UNFOUNDED- The department conducted three (3) staff and six (6) residents' interviews, reviewed records to investigate the allegation. During residents’ interview, residents stated that staff respond in a timely manner, however sometimes there is a delay in response due to staff assisting other resident’s needs. Interviews and record review indicated that resident’s ADL’s which includes residents showering, incontinence and care needs are met as required and documented accordingly. Five (5) out of six (6) Residents’ interviews indicated that staff were providing care in a professional manner and their care needs were met and did not express any concerns. Three (3) staff interviews indicated that there were no issues with staffing and staff were assisting with all residents needs in timely way without any problems. Based on this information, this allegation is found to be UNFOUNDED.

Based on the investigation, the preponderance of evidence standards has not been met. Therefore, the above all allegations is found to be UNFOUNDED. A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit meeting conducted. A copy of this report has been provided to facility.

The department conducted record review and interviewed staff and residents to investigate this allegation. Resident, R1 indicated that they had a fall on 09/20/24 when they were getting shower and staff were assisting them. R1 stated that they been sent to hospital after that fall incident and they hurt their back . Staff interviews indicated that R1 had a fall in the shower room on 09/20/24 when staff were helping R1 with shower and R1 fell as R1 attempted to stand up with sidebar but could not hold their body weight and slid on floor with staff’s assistance. After the fall incident, staff called the Emergency services and was transferred to local hospital to get medical treatment. Record review indicated that facility reported this fall incident to Department as required. From gathered information, it has been concluded that although, R1 had a fall incident in the shower room on 09/20/24, it was not due to lack of care and supervision of the facility and facility took appropriate measures to address R1s health issues after the fall incident. Based on this information, this allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.