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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701121
Report Date: 12/02/2025
Date Signed: 12/02/2025 10:55:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Pang Lee
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20251114155950
FACILITY NAME:OAKMONT OF EAST SACRAMENTOFACILITY NUMBER:
342701121
ADMINISTRATOR:KATHLEEN GILBEYFACILITY TYPE:
740
ADDRESS:5301 F STREETTELEPHONE:
(916) 905-2400
CITY:EAST SACRAMENTOSTATE: CAZIP CODE:
95819
CAPACITY:214CENSUS: 153DATE:
12/02/2025
UNANNOUNCEDTIME BEGAN:
10:29 AM
MET WITH: Shasta Mccune and Kelli Hendrix TIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff posted resident's picture on social media without consent
INVESTIGATION FINDINGS:
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On 12/02/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Assistant Executive Director Shasta Mccune and Memory Care Director Kelli Hendrix and explained the purpose of the visit. The purpose of this visit is to deliver complaint finding for the above allegation. The current census is 153. A brief interview was conducted with Assistant Executive Director Mccune and Memory Care Director Hendrix.

It was alleged that staff posted a resident’s picture on social media without consent. This investigation included a review of records and interviews with staff and a resident. During the investigation, it was learned that a facility staff member (S1) posted an Instagram story showing another staff member (S2) with Resident 1 (R1). Although S1 acknowledged posting the image, the resident’s face was covered with an emoji, and only the resident’s body from the neck down was visible.

CONTINUED LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20251114155950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OAKMONT OF EAST SACRAMENTO
FACILITY NUMBER: 342701121
VISIT DATE: 12/02/2025
NARRATIVE
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 In addition, S1 referred to R1 only as “she” rather than by name. As a result, R1’s identity was not disclosed on social media. Furthermore, records and interviews confirmed that both staff members involved had received appropriate training on resident rights, HIPAA, confidentiality, and the facility’s team member handbook, which includes policies on social media and internet posting. Moreover, in an interview with 5 out of 5 facility staff who stated that both S1 and S2 were appropriately trained and are aware of policies and procedures. In an interview with R1 who stated “I don’t know” when asked if S1 asked R1 for permission to have their photo taken. In addition, it was learned that disciplinary measures will be taken, including the termination of (S1) and (S2). Based on these findings, the investigation determined that the preponderance of evidence standard was not met, therefore, the above allegation that staff posted a resident’s picture on social media without consent is found to be UNSUBSTANTIATED. An unsubstantiated finding means that while the allegation may have happened or is valid there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Assistant Executive Director Mccune and Memory Care Director Hendrix, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2