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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701251
Report Date: 10/17/2025
Date Signed: 10/17/2025 03:33:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/02/2025 and conducted by Evaluator Pang Lee
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20250902151357
FACILITY NAME:APPLE RIDGE ASSISTED LIVING, LLCFACILITY NUMBER:
342701251
ADMINISTRATOR:ILONA CORPUSFACILITY TYPE:
740
ADDRESS:3950 ANNADALE LANETELEPHONE:
(916) 489-6900
CITY:SACRAMENTOSTATE: CAZIP CODE:
95821
CAPACITY:94CENSUS: 82DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Ilona CorpusTIME COMPLETED:
02:26 PM
ALLEGATION(S):
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9
Staff forced resident in care to shower
Staff did not ensure that a comfortable facility temperature was maintained for resident in care
INVESTIGATION FINDINGS:
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On 10/17/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA met with Executive Director Ilona Corpus and explained the purpose of the visit. The purpose of this visit is to deliver a complaint finding for the above allegations. The current census is 82. A brief interview conducted with Executive Director Corpus.

It was alleged that staff forced residents in care to shower. An investigation was conducted, which included a review of records and interviews with both staff and residents. According to the records, Resident 1 (R1) was originally scheduled to shower on Mondays and Fridays. It was learned that R1 wanted to change the shower days to Sundays and Tuesdays and had expressed this concern to Executive Director Corpus. In response, Executive Director Corpus updated R1’s shower schedule to Mondays and Wednesdays on the same day the concern was raised.

CONTINUED LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20250902151357
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: APPLE RIDGE ASSISTED LIVING, LLC
FACILITY NUMBER: 342701251
VISIT DATE: 10/17/2025
NARRATIVE
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 LPA Lee interviewed all seven residents. Each stated they were not forced to shower and had never witnessed any other residents being forced to do so. During an interview, R1 expressed frustration, noting that the concern had initially only been communicated verbally to care staff and not directly to management. However, once R1 addressed the issue with Executive Director Corpus, the schedule was adjusted on the same day. Additionally, six facility staff members were interviewed. All confirmed that they had neither witnessed nor were aware of any instances where staff forced residents to shower. Based on the interview’s statements conducted during the investigation process, LPA Lee was unable to corroborate the allegation.

It was alleged that staff did not ensure that a comfortable facility temperature was maintained for residents in care. An investigation was conducted, including observations and interviews with both staff and residents. During visits to the facility, LPA Lee recorded temperatures of 72°F on 09/04/2025, 76°F on 09/25/2025, 74°F on 10/03/2025 and today’s visit 10/17/2025 at 75*F. During these visits LPA Lee did not observe any residents expressing discomfort or concerns related to the temperature. LPA Lee interviewed 6 out of 7 residents, all of whom stated they had no concerns regarding the facility's temperature. Additionally, five staff members were interviewed and also expressed no concerns about the temperature being too cold. Based on the interview’s statements conducted during the investigation process, LPA Lee was unable to corroborate the allegation.

The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2