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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701578
Report Date: 10/14/2025
Date Signed: 10/14/2025 03:52:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Shakaricka Hughes
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20250804104940
FACILITY NAME:LOVING LEGACY SENIOR CARE IIFACILITY NUMBER:
342701578
ADMINISTRATOR:BANUVE, VENIANAFACILITY TYPE:
740
ADDRESS:6532 RANCHO GRANDE WAYTELEPHONE:
(279) 229-7719
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:6CENSUS: 6DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
09:07 AM
MET WITH:Facility Administrator: Veniana BanuveTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not assist resident with showering
Staff do not assist resident with grooming
Staff do not assist resident with obtaining medical care
Staff do not provide resident with housekeeping
Staff do not provide resident with adequate clothing
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/14/2025 at 9:00 AM, Licensing Program Analyst (LPA) Shakaricka Hughes arrived unannounced to this facility to conduct a complaint visit. LPA met with the facility administrator Veniana Banuve and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegations above. The current census is 6. A brief interview with conducted with the administrator.

Allegation: Staff do not assist resident with showering and grooming needs
It was alleged that facility staff do not assist residents with showering needs. This investigation consisted of interviews with facility staff and residents in care. On 10/7/2025 LPA Hughes conducted a visit to the facility, during the visit LPA interviewed 1 facility staff (S1) who stated that 3 out 6 residents require assistance with showering and grooming. LPA also interviewed 5 out 6 residents in care. All interviewed residents confirmed that the facility maintains regular showering schedules and expressed no concerns regarding showering or grooming assistance provided by staff. Additionally, 3 out 6 residents reported being independent with their showering and grooming needs and expressed no concerns. There is no evidence to corroborate this allegation at this time, therefore the allegation is unsubstantiated.
Continuation 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Shakaricka Hughes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Shakaricka Hughes
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20250804104940

FACILITY NAME:LOVING LEGACY SENIOR CARE IIFACILITY NUMBER:
342701578
ADMINISTRATOR:BANUVE, VENIANAFACILITY TYPE:
740
ADDRESS:6532 RANCHO GRANDE WAYTELEPHONE:
(279) 229-7719
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:6CENSUS: 6DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
09:07 AM
MET WITH:Facility Administrator: Veniana BanuveTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff sexually abused resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 10/14/2025 at 9:00 AM, Licensing Program Analyst (LPA) Shakaricka Hughes arrived unannounced to this facility to conduct a complaint visit. LPA met with the facility administrator Veniana Banuve and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the allegation above. The current census is 6. A brief interview with conducted with the facility administrator.

Allegation: Staff sexually abused resident
It was alleged that resident (R1) was sexually abused by a facility staff. On 8/15/2025 LPA Hughes conducted an initial visit to the facility, during the visit LPA reviewed and collected resident records for (R1). This investigation consisted of records review, interview with outside individuals and resident (R1). During the investigation it was revealed through medical records from UC Davis Medical Center in Sacramento that no evidence of sexual assault had occurred. A report obtained by the Department from Sacramento Police Dept (SPD) indicated that no evidence or signs of physical abuse could be determined.

Continuation 9099-C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Shakaricka Hughes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 27-AS-20250804104940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LOVING LEGACY SENIOR CARE II
FACILITY NUMBER: 342701578
VISIT DATE: 10/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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19
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21
22
23
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28
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32
 Additionally, interview with an officer from SPD, stated that resident (R1) did not disclose any details regarding the incident. Interview with resident (R1) could not recall the alleged incident of being sexually abused by facility staff. There is no evidence to prove this allegation occurred therefore the allegation is unfounded.

This agency has investigated the complaint alleging staff sexually abused a resident. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened or is without a reasonable basis.
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Shakaricka Hughes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 27-AS-20250804104940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LOVING LEGACY SENIOR CARE II
FACILITY NUMBER: 342701578
VISIT DATE: 10/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Staff do not assist resident with obtaining medical care

It was alleged that facility staff do not assist residents with obtaining medical care. This investigation consisted of interviews with facility staff, residents in care, and records reviewed. On 10/7/2025 LPA Hughes conducted a visit to the facility, during the visit LPA interviewed 1 facility staff (S2) who stated that the facility provides transportation and scheduling to Medical appts for residents in care, facility staff (S2) stated that residents do not require outside transportation to medical appts. Interview with 2 out of 6 residents in care stated they have no concern with the facility providing assistance with obtaining medical care. During an additional interview, Resident (R3) confirmed that the facility assists residents with transportation to their medical appointments. LPA reviewed the facility Admissions Agreement for residents, which reflected that the facility does provide fee based transportation services for residents in care. There is no evidence to corroborate the allegation. Therefore, the allegation is unsubstantiated.

Allegation: Staff do not provide resident with housekeeping

It was alleged that staff do not provide residents with housekeeping. This investigation consisted of interviews with facility observation, and interviews with residents in care. On 10/7/2025 LPA Hughes toured the inside of the facility and observed the facility kitchen and dining room clean. On 10/14/2025 LPA Hughes conducted a visit to the facility and observed the facility bathrooms, bedrooms, dining room and kitchen area clean and sanitized. Interview with 3 out of 6 residents in care, expressed no concern with their bedrooms and bathrooms being cleaned regularly. There is no evidence to corroborate the allegation. Therefore, the allegation is unsubstantiated.

Allegation: Staff do not provide resident with adequate clothing

It was alleged that staff do not provide residents with adequate clothing. This investigation consisted of interviews with facility staff, residents in care, and records review. Interview with facility staff (S1) revealed that residents’ clothing is washed daily. Interview with 3 out of 6 residents reflected residents have no concerns with clothing in the facility. Additional review of the Facility Plan of Operation, does not specify that the facility is responsible for providing clothing to residents in care. There is no evidence to corroborate this allegation, therefore the allegation is unsubstantiated.

The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Shakaricka Hughes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4