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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602985
Report Date: 02/02/2022
Date Signed: 03/07/2022 10:37:49 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/20/2021 and conducted by Evaluator Mikah Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20211220120040
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (INF)FACILITY NUMBER:
343602985
ADMINISTRATOR:SILVA, STEPHANIEFACILITY TYPE:
830
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:36CENSUS: 17DATE:
02/02/2022
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Carrie RobinsonTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff did not ensure day care was free from pests
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mikah Martinez conducted an unannounced complaint visit and met with Director and Assistant Director Rose Canarios and Betty Candy on 2/2/22. On 3/7/22 LPA amended the document and met with Director Carrie Robinson to amend the document to show the complaint was Substantiated. It was alleged staff did not ensure day care was free from pests. On 12/29/21, LPA Martinez conducted a visit to the infant room and interviewed 6 staff who all stated they have seen pests and had to kill pests in the infant room before and after hours. According to the director the pest control company has since sprayed and made the decision to come and every week. According to 4 interviews conducted on 2/2/22 it was stated a single dead pest was observed after the spraying. Based on observations made by LPA Martinez on 12/29/21, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D.

Notice of Site Visit must be posted for 30 days from todays visit.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Mikah Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20211220120040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (INF)
FACILITY NUMBER: 343602985
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/02/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/03/2022
Section Cited
CCR
101238a
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(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.(1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met as evidenced by; based on interviews it was determined the
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Director/assistant director agree to submit a new plan for pest control to be conducted weekly for the facility along with new cleaning procedures to LPA Martinez no later than 2/3/22. LIC9224 is required to be signed and placed in each child's file for the next year.
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facility had a pest issue that was not being corrected. Pests were observed in the infant room table, floor and counter top. This is an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Mikah Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2