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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602985
Report Date: 03/17/2022
Date Signed: 03/17/2022 11:57:31 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/25/2022 and conducted by Evaluator Mikah Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220125100520
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (INF)FACILITY NUMBER:
343602985
ADMINISTRATOR:SILVA, STEPHANIEFACILITY TYPE:
830
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:36CENSUS: 8DATE:
03/17/2022
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Carrie RobinsonTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martinez conducted an unannounced complaint visit and met with Director Carrie Robinson. It was alleged the facility is operating out of ratio. On 2/2/22 LPA Martinez interviewed four witnesses regarding the allegation. Two of the witnesses denied the allegation stating two staff are assigned to the room at all times. Two additional witnesses stated they were on site during the week of 1/24-1/28/2022 and that there was a time when one staff was left with over 4 infants in the room. LPA Martinez received an initial copy of the staff schedule on 2/2/22 however it was not an accurate log of staff physically being in the classroom. On 3/17/22 LPA Martinez received a copy of the hand written log for the infant room from the current Director Carrie Robinson. On the document it shows that one staff was in the room (S1) from 6:15AM-7:15AM, (S2) was in the room from 7:00AM-9:52AM, (S3) from 8:50AM-11:36AM. Interviews with two witnesses described that the infant classroom had only one staff from 7:15AM-8:50AM with 7 infants. It should be noted that statements from four witnesses corroborated that the staffing issue was due to many staff being out for COVID-19 that week. Based on observations made by LPA Martinez on 3/17/22, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, are being cited on the attached LIC 9099D. Notice of Site Visit must be posted for 30 days from todays visit.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Mikah Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20220125100520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (INF)
FACILITY NUMBER: 343602985
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/17/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/21/2022
Section Cited
CCR
101416.5(b)
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There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met as evidenced by; Based on interviews and record review it was determined one staff (S2) was alone with 7 infants from 7:15AM-8:50AM. This is an immediate health and safety risk to children in care.
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The Director agrees to ensure a more accurate staff log in for the infant room and additional staff who are infant qualified to step in case of emergency. Director agrees to discuss with staff that children should not be accepted if there is no additional staff in the room upon entry. Information should be submitted no later than 3/21/22 to the Department.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Mikah Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2