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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602985
Report Date: 09/15/2022
Date Signed: 09/15/2022 02:46:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2022 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20220825150618
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (INF)FACILITY NUMBER:
343602985
ADMINISTRATOR:SILVA, STEPHANIEFACILITY TYPE:
830
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:36CENSUS: 20DATE:
09/15/2022
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Carrie RobinsonTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not call authorized representative when child was not feeling well
INVESTIGATION FINDINGS:
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A subsequent complaint investigation inspection was conducted by Licensing Program Analyst Jennifer Velasco (LPA), who met with Director Carrie Robinson (D1). It has been alleged staff failed to call an infant's authorized representative when the infant (C1) was not feeling well and had a fever. D1 stated staff noticed C1 was not feeling well and had planned to contact C1's authorized representative after taking C1's temperature but did not yet do so before the authorized representative arrived. During today's inspection, LPA observed six classroom staff providing care to 20 infants. During the investigation, LPAs toured and photographed the facility, conducted witness interviews, and requested, obtained, and reviewed pertinent documents and photographic evidence. Witness statements and documents provided corroboration of the allegation that staff did not call C1's authorized representative when C1 was not feeling well and presented with fever.
Based on interviews, facility documents, and photographic evidence, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. The following violations of the California Code of Regulations, Title 22; Division 6, were observed: see LIC 9099-D. This report was reviewed and discussed with D1. Appeal Rights were provided, and exit interview was conducted. All licensing reports are public information and must be made available upon request for at least three years. D1 was provided with a Notice of Site Visit (NOS) to be posted in the facility for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20220825150618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (INF)
FACILITY NUMBER: 343602985
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/15/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/14/2022
Section Cited
CCR
101226.3(b)
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Any unusual behavior, any injury or signs of illness requiring assessment and/or administration of first aid by staff shall be reported to the child's authorized representative and recorded in the child's record. This requirement was not met a evidenced by:
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Director (D1) stated on or before POC due date she will provide all staff with training re: the requirement that staff observe and assess the wellbeing of each infant in care and notify authorized representative of any ill or injured infant in a timely and accurate manner. D1 stated she will obtain staff
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Multiple witness statements corroborating the allegation that facility staff was aware an infant (C1) was ill and had a fever but did not take C1's temperature or notify C1's authorized representative that C1 was ill. This presented a potential health and safety risk to children in care.
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signatures that they received training and provide the detailed written materials for training as well as a detailed written plan for ensuring this requirement is met. D1 also stated she already purchased several touchless thermometers so each classroom has access to one at all times.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2