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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603019
Report Date: 11/03/2021
Date Signed: 11/03/2021 01:06:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/08/2021 and conducted by Evaluator Amanda Blesi
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20211008085425
FACILITY NAME:KINDERCARE LEARNING CENTER - PURSLANE (PRESCHOOL)FACILITY NUMBER:
343603019
ADMINISTRATOR:DEETS, PAMELAFACILITY TYPE:
850
ADDRESS:6825 PURSLANE WAYTELEPHONE:
(916) 723-9696
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:92CENSUS: 59DATE:
11/03/2021
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Pam DeetsTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility staff member inappropriately handles day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Amanda Blesi and Katrina Owens met with facility director Pam Deets to deliver findings of a complaint investigation. At 12:00pm, LPAs observed 59 children supervised by nine staff members. It was alleged that a staff member inappropriately handles day care children. During the investigation, LPA conducted interviews, and reviewed documents relevant to the investigation. On 10/07/2021 the facility self-reported an incident where staff #1 was observed pulling a child by the arm on the playground. Witnesses state the child resisted as staff #1 continued to pull the child by the arm. Witnesses report they felt staff #1 handled the child in a rough and aggressive manner which seemed extreme. Others state they have seen staff #1 lift children off the ground in a manner that does not look appropriate and if not corrected could cause harm to a child. Based on interviews and eyewitness statements, there was enough evidence to corroborate the allegation. The preponderance of evidence standard has been met; therefore, the allegation is substantiated
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Amanda Blesi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20211008085425
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - PURSLANE (PRESCHOOL)
FACILITY NUMBER: 343603019
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/04/2021
Section Cited
CCR
101223(a)(1)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by the unusual incident reported on 10/07/2021 by assistant director
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Director conducted a staff training on 10.11.21 to discuss personal rights. Director states they will have ongoing trainings to cover similar topics. Staff #1 was suspended immediately after the incident and they do not intend to bring her back. To correct the deficiency, director shall send to LPA a copy of the training agenda and a sign in sheet of which staff attended the training. This shall be done by 11.4.21.
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which stated that Staff #1 forcefully moved Child #1 against their will in a manner that was viewed by witnesses as inappropriate and aggressive. If not corrected, this poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Amanda Blesi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 03-CC-20211008085425
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - PURSLANE (PRESCHOOL)
FACILITY NUMBER: 343603019
VISIT DATE: 11/03/2021
NARRATIVE
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Title 22 deficiencies are cited on the subsequent page of this report. If not corrected, these violations pose an immediate risk to the health and safety of children in care. Licensee acknowledges, that upon receipt TYPE A DEFICIENCIES, a LIC 9099-D with Type A deficiencies shall be posted for 30 days. Licensee also acknowledges that they must provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. LPA provided an LIC 9224, which must be signed by parents/guardians and kept with the children's files. Appeal Rights were provided. An exit interview was conducted, and a Notice of Site Visit posted.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Amanda Blesi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3