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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603021
Report Date: 03/21/2024
Date Signed: 03/21/2024 02:41:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2024 and conducted by Evaluator Michelle Perez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240318104519
FACILITY NAME:KINDERCARE LEARNING CENTER - PURSLANE (INF)FACILITY NUMBER:
343603021
ADMINISTRATOR:PAMELA DEETSFACILITY TYPE:
830
ADDRESS:6825 PURSLANE WAYTELEPHONE:
(916) 723-9696
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:36CENSUS: 14DATE:
03/21/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Nichole SneedTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Infant care (Sanitation & Illness) - Staff are not maintaining facility sanitary

Staff are not addressing hand, foot and mouth disease
INVESTIGATION FINDINGS:
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On 3/21/2024- Licensing Program Analyst (LPA) Michelle Perez, met with director, Nichole Sneed for an unnannounced visit to open and investisgate the above allegations pertaining to infant care.
Upon arrival there were 14 infant and toddlers present with 6 teachers.

During the investigation, LPA learned that hand foot and mouth disease was prevelant in both the infant and toddler rooms,during the week of March 11, 2024. Reporting Party (RP) stated the facility was not taking measures to sanitize the facility nor address the disease. During the week of the outbreak, LPA was made aware of the communicable disease from the director when an unusual incident report (UIR) was submitted explaining what had occurred and what sanitation steps were being taken to mitigate the outbreak.

LPA learned through interviews with the assistant director and director, that the outbreak was also reported to the health department in addition to licensing.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20240318104519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - PURSLANE (INF)
FACILITY NUMBER: 343603021
VISIT DATE: 03/21/2024
NARRATIVE
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LPA interviewed staff from the infant and toddler room (three staff) to find out what steps were taken to mitigate the outbreak. Staff explained that the infant and toddler rooms were being sanitized throughout the day, washing all soft toys, spraying the plastic toys with disinfectant, sweeping, mopping, wearing gloves, washing the children's hands often, while some staff were changing their own clothes, to avoid cross contamination.

LPA obtained a cleaning schedule for the entire week, which shows which items and areas are cleaned and how often.

Based on the information obtained through interviews with staff, documents obtained, LPA could not find any find any evidence to corroborate the allegations of "Staff are not addressing hand, foot and mouth disease," and "Staff are not maintaining facility sanitary."

The department has investigated the complaint allegations and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

LPA discussed this report with director Nichole Sneed.

A notice of site visit was provided and will be posted for 30 days.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2