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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603025
Report Date: 08/05/2021
Date Signed: 08/05/2021 02:10:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2021 and conducted by Evaluator Christopher Bello
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20210528100331
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (PRESCHOOL)FACILITY NUMBER:
343603025
ADMINISTRATOR:ALLRED, DAWNAFACILITY TYPE:
850
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:92CENSUS: 59DATE:
08/05/2021
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Dawna AllredTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff handled child in a rough manner.
Staff did not treat child with dignity.
Child sustained injury while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christopher Bello met with Director Dawna Allred for a complaint investigation, regarding the above allegations. Upon arrival, LPA observed 59 children with seven teachers. LPA made observations, conducted interviews and gathered documents pertaining to the investigation. It was alleged that staff handled child in a rough manner when stopping a daycare child from playing roughly, staff spoke to a daycare child inappropriately and that a daycare child received an injury due to lack of supervision. Staff interviews had conflicting information. Parent interviews had conflicting information. Child interviews had conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted and a Notice of Site Visit posted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Christopher Bello
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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