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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603025
Report Date: 11/21/2025
Date Signed: 11/21/2025 12:08:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250929114039
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (PS)FACILITY NUMBER:
343603025
ADMINISTRATOR:DAWNA ALLREDFACILITY TYPE:
850
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:92CENSUS: 58DATE:
11/21/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Dawna AllredTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Staff handled child roughly.
INVESTIGATION FINDINGS:
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On November 21, 2025, Licensing Program Analyst (LPA) Kyrsten Williams met with director, Dawna Allred, to deliver complaint findings for the above allegation. The purpose of today's inspection was explained. Upon arrival, LPA observed 58 preschool children in care being supervised by six staff members.

It was alleged staff handled child roughly. Throughout the course of the investigation, LPA conducted staff interviews, parent interviews, child interviews, made observations, and reviewed records. Interviews did not reveal concerns regarding staff handling children in a rough manner. During inspections, LPA did not observe any staff members handling children in a rough manner or inappropriately. After interviews, observations, and record review, LPA did not learn of any evidence to corroborate the allegation staff handled child roughly. Although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. There are no Title 22 deficiencies during today’s inspection. Exit interview conducted and report reviewed with director, Dawna Allred. A notice of site visit was provided and shall be posted for the next 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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