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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603026
Report Date: 03/26/2026
Date Signed: 03/26/2026 04:32:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Matthew Gallo
COMPLAINT CONTROL NUMBER: 03-CC-20260318154415
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (SA)FACILITY NUMBER:
343603026
ADMINISTRATOR:DAWNA ALLREDFACILITY TYPE:
840
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:28CENSUS: 17DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Dawna AllredTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Facility staff did not provide medication as needed
Medications are not stored appropriately
INVESTIGATION FINDINGS:
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At 2:00pm on 3/26/2026, Licensing Program Analyst (LPA) Matthew Gallo met with facility representative Dawna Allred to open a complaint investigation into the above allegations. Upon arrival, LPA observed a census of 17 chilren supervised by 2 staff.

Throughout the course of the investigation, LPA conducted interviews, record review, and observations relevant to the following allegations:

(1) Facility staff did not provide medication as needed

It was alleged that staff did not provide a child's medication as needed. During today's visit, LPA observed a medication for Child 1 (C1) featuring a prescription label calling for the medication to be provided twice daily, once in the morning and once in the afternoon. Record review showed that these instructions were transferred on to relevant facility paperwork documenting the administration of the medication. Report continues on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20260318154415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
VISIT DATE: 03/26/2026
NARRATIVE
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However, based on review of administration records and staff statements, LPA determined that the staff did not provide the second afternoon dose of the medication for at least the recorded days of 1/21/26-1/30/2026. According to staff, this was due to a belief that the medication was an extended release, all-day dose. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

(2) Medications are not stored appropriately

It was alleged that staff did not appropriately store medication. Through staff interviews, LPA determined that, on 3/18/2026, C1's medication was not found in the central location designated to store medications, which is a lock box in the kitchen. According to staff, the medication was later found that day in the nearby kitchen refrigerator. The preponderance of evidence standard has been met; therefore, the allegation is SUBSTANTIATED.

Title 22 deficiencies are cited on the following 9099-D

LPA Matthew Gallo informed facility representative Dawna Allred that this report dated 3/26/2026 documents 2 Type A citations which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Gallo informed the facility representative to provide a copy of this licensing report dated 3/26/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the facility representative, Dawna Allred. A notice of site visit was given and must be posted for 30 days. LPA provided appeal rights.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20260318154415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/27/2026
Section Cited
CCR
101226(e)(3)(A)
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(A) Prescription medications shall be administered in accordance with the label directions as prescribed by the child's physician.

This requirement was not met as evidenced by:
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Staff has corrected the practice and now provides the medication twice daily. In addition, Director will provide LPA Gallo with an attendance sheet for staff training reviewing the procedure for accepting and administering medication by the POC due date.
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Based on observation, interview, and record review, the licensee did not comply with the section cited above due to the facility only providing one of the two daily doses prescribed in the label directions. This poses an immediate health, safety, or personal rights risk to persons in care.
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Type A
03/27/2026
Section Cited
CCR
101226(e)(1)
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(1) All prescription and nonprescription medications shall be centrally stored in accordance with the requirements specified below:

This requirement was not met as evidenced by:
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Director will provide LPA Gallo with an attendance sheet for staff training reviewing the storage of medication by the POC due date.
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Based on interview and record review, the licensee did not comply with the section cited above due to a child's medication not remaining centrally stored, causing the medication to not be immediately found. This poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Matthew Gallo
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3