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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603027
Report Date: 10/23/2025
Date Signed: 10/23/2025 04:00:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2025 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250825100935
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (INF)FACILITY NUMBER:
343603027
ADMINISTRATOR:DAWNA ALLREDFACILITY TYPE:
830
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:36CENSUS: 24DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Dawna AllredTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff handled infants in a rough manner
Unqualified staff were left alone with infants
INVESTIGATION FINDINGS:
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On 10/23/25, Licensing Program Analyst (LPA) Marx met with Director, Dawna Allred, for the purpose of delivering findings to a complaint investigation for the above allegations.
Based on interviews conducted with staff and records of incidents reviewed, it was determined that a staff member, on at least one occasion, placed their foot/leg over an infant on their cot, while trying to get the them to sleep for nap. No injuries to the infant(s) occurred. The staff member received coaching from admin on appropriate handling. Placing a foot/leg over a cot restricts an infants movement and feet/legs should not be used for handling infants or their equiptment.The allegation that staff handled infants in a rough manner is substantiated.
Based on observation of ratio, record review of staff files/transcripts, and interviews conducted with staff, it was determined that the facility has been operating with a census of over 12 infants in care with only one fully qualified infant teacher within the classroom, which puts the facility out of compliance with ratio and teacher qualifications since there needs to be one fully qualified infant teacher to every 12 infants in care. The allegation that unqualified staff were left alone with infants is substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20250825100935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (INF)
FACILITY NUMBER: 343603027
VISIT DATE: 10/23/2025
NARRATIVE
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The preponderance of evidence standard has been met during this investigation, therefore the above allegations are found to be SUBSTANTIATED. Violations of the California Code of Regulations, Title 22, are being cited on the attached.
Director was informed that this report dated 10/23/2025 documents two Type A citations which shall be posted for 30 consecutive days. The Licensee shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
Exit interview conducted and report reviewed with Director. A notice of Site Visit was provided and must remain posted for 30 days. Appeal Rights were provided.

Exit interview was conducted and report was reviewed with Director. Director has been provided with appeal rights. A notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20250825100935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (INF)
FACILITY NUMBER: 343603027
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/24/2025
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment..This requirement was not met as evidenced by:
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Director stated that all staff will complete training on personal rights, handling techniques, and developmentally appropriate practices. Training material must be submitted to LPA Marx by POC due date. Staff attendance signatures must be submitted once training is completed.
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Based on record review and interview, the facility did not comply with the section cited above by staff putting their feet/leg on/ over an infants cot, which poses an immediate Helath, Safety, or Personal Rights risk to persons in care.
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Type A
11/10/2025
Section Cited
CCR
101416.2(c)(1)
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Infant Care Teacher Qualifications and Duties(c)To be a fully qualified infant.. teacher.. shall have: (1)Completion.. of 12 postsecondary semester.. units in early childhood/child development education at an.. approved college..This requirement was not met as evidenced by:
This requirement was not met as evidenced by:
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Director placed a second fully qualified infant teacher in the infant classroom. LPA observed facility in compliance with ratio/qualifications, poc was cleared by visit.
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Based on observation,record review, and interview, the facility did not ensure the section cited above by not having a second fully qualified infant teacher when supervising more than 12 infants, which poses an immediate Health, Safety, or Personal Rights risk to persons in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20250825100935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (INF)
FACILITY NUMBER: 343603027
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4