<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343604172
Report Date: 09/12/2025
Date Signed: 09/12/2025 11:29:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250710104757
FACILITY NAME:AMERICAN RIVER COLLEGE CHILDREN'S CENTERFACILITY NUMBER:
343604172
ADMINISTRATOR:WATT, CHERYLFACILITY TYPE:
850
ADDRESS:4700 COLLEGE OAK DRIVETELEPHONE:
(916) 484-8651
CITY:SACRAMENTOSTATE: CAZIP CODE:
95841
CAPACITY:87CENSUS: 19DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Cheryl WattTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not properly report incidents involving a daycare child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 12, 2025, Licensing Program Analyst (LPA) Kyrsten Williams met with director, Cheryl Watt, to deliver findings for a complaint investigation for the above allegation. The purpose of today's inspection was explained. Census included 19 children being supervised by 5 staff members.

It was alleged staff did not properly report incidents involving a daycare child. Throughout the course of the investigations, LPA conducted staff interviews, parent interviews, child interviews, observations, and reviewed records. Interviews revealed staff typically notify parents of incidents verbally during drop-off/pick-up, writen incident reports, the CareConnect app, and phone calls for more severe incidents. Interviews did not reveal concerns regarding incidents not being properly reported. LPA reviewed records including parent handbook, admission agreement, and policies for reporting requirements. LPA reviewed a sample of Injury or Accident Reports. LPA observed the reports are signed and dated by parents as confirmation of notification.

PG. 1 - REPORT CONTINUES ON LIC812-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250710104757
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: AMERICAN RIVER COLLEGE CHILDREN'S CENTER
FACILITY NUMBER: 343604172
VISIT DATE: 09/12/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
After interviews, observations, and record review, LPA did not learn of any evidence to corroborate the allegation staff did not properly report incidents involving a daycare child. Although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

There are no Title 22 deficiencies during today’s inspection. Exit interview conducted and report reviewed with director, Cheryl Watt. A notice of site visit was provided and shall be posted for the next 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2