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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343604948
Report Date: 05/31/2024
Date Signed: 05/31/2024 04:56:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2024 and conducted by Evaluator Katy Velazquez
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20240412153008
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
343604948
ADMINISTRATOR:ROBERTS, DONYALEFACILITY TYPE:
850
ADDRESS:7901 LAGUNA BOULEVARDTELEPHONE:
(916) 691-3800
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:95CENSUS: 55DATE:
05/31/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Donyale RobertsTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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Staff did not notify authorized represenative of incident.
Staff handeled child in a rough manor.
INVESTIGATION FINDINGS:
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On 05/31/2024, Licensing Program Analyst Katy Velazquez (LPA) conducted an unannounced field visit to conduct child interviews and deliver the findings for the above allegations. LPA arrived at the facility and was met by Director Donyale Roberts (D1). LPA disclosed the purpose of the inspection and was granted entrance. LPA observed a census of 55 preschool aged children.
Throughout the course of the investigation, LPA conducted physical plant inspections, on-site observations, interviews, and reviewed documentation. LPA reviewed the facility’s file in the Regional Office and collected documentation pertaining to the allegations. It was alleged that staff handled a child in a rough manner. Interviews reveal that the only time a child was "handled" was when a child climbed a fence and was lifted off of the fence by a staff member for the child's safety. No disclosures of handling or witnessing children being handled in a rough manner were made. Additionally, video camera footage does not display any child(ren) being handled in a rough manner. It was alleged that staff did not notify authorized representative of incident.
CONTINUED on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20240412153008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 343604948
VISIT DATE: 05/31/2024
NARRATIVE
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The authorized representative was notified of the child climbing the fence, but were not notified of any other incident as there is not evidence of any other incident occurring.
Based on interviews, observations, and documentation, there was not a preponderance of evidence to prove or negate the allegations, therefore the allegations are UNSUBSTANTIATED.
In the areas that were evaluated on 05/31/2024, no deficiencies were cited during today's inspection. An exit interview was conducted with Director Roberts and Appeal Rights were provided by LPA. A Notice of Site visit was posted by LPA and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2