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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607711
Report Date: 07/20/2023
Date Signed: 07/20/2023 10:07:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2023 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20230504154818
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (INF)FACILITY NUMBER:
343607711
ADMINISTRATOR:SANDHU, PARVEENFACILITY TYPE:
830
ADDRESS:420 NATOMA STATION DR.TELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:32CENSUS: 15DATE:
07/20/2023
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:Parveen SandhuTIME COMPLETED:
10:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
An unannounced subsequent complaint investigation inspection of this infant facility was conducted by Licensing Program Analyst Jennifer Velasco (LPA), who met with Facility Representative, Director Parveen Sandhu (D1). During today’s inspection, LPA toured the facility, conducted interviews, reviewed facility documents, and observed five classroom staff providing care to 15 infants. It has been alleged the facility is operating out of ratio. During the investigation, LPA toured the facility, observed care to children, conducted interviews, and requested and reviewed pertinent documents. Witness statements, document reviews, and LPA observations failed to corroborate the allegation that the facility was operating out of ratio. The preponderance of evidence standard has not been met; therefore, the above allegation is found to be UNSUBSTANTIATED. This report was reviewed and discussed with D1. Appeal Rights were provided and exit interview was conducted. All licensing reports are public information and must be made available upon request for at least three years. D1 was provided with a Notice of Site Visit (NOS). The NOS is to be posted for parental review in the facility for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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