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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607711
Report Date: 07/03/2025
Date Signed: 07/03/2025 11:11:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250428101139
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (INF)FACILITY NUMBER:
343607711
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
830
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:32CENSUS: 8DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
06:54 AM
MET WITH:Parveen SandhuTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff are operating out of ratio
Staff do not follow infant's feeding plan
Infant(s) received unexplained injuries
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director (D), Parveen Sandhu, to deliver findings. Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, reviewed documentation, and conducted interviews. LPA observation, record reviews, and interviews revealed that staff present, were not qualified and did not have the appropriate documentation on file to meet Title 22 requirements. LPA interviews and witness statements revealed that staff do not monitor food intake or special diets of infants as they were given and offered restricted food, and infants received bruises and bite marks without staff knowledge. LPA observation, record reviews, interviews, and witness statements corroborated with the allegations Staff are operating out of ratio, Staff do not follow infant's feeding plan, and Infant(s) received unexplained injuries. The preponderance of evidence standard has been met, and the allegations are SUBSTANTIATED.

continued on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20250428101139
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (INF)
FACILITY NUMBER: 343607711
VISIT DATE: 07/03/2025
NARRATIVE
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Type A Title 22 Deficiencies are issued on the attached LIC9099-D page. Director shall provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. Exit interview was conducted with Director, appeal rights were provided, and A notice of site visit was given to Director, who will post it where visible to parents/guardians for 30 days. A signed Acknowledgement of Receipt of the Licensing Report (LIC 9224) must be placed in the child's file for verification.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250428101139

FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (INF)FACILITY NUMBER:
343607711
ADMINISTRATOR:PARVEEN SANDHUFACILITY TYPE:
830
ADDRESS:420 NATOMA STATION DRIVETELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:32CENSUS: DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
06:54 AM
MET WITH:Parveen SandhuTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff is not providing healthful accommodations to children in care
Staff do not report injuries of infant(s) to authorized representative
Staff are not keeping facility free of odor

INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director (D), Parveen Sandhu, to deliver findings. Throughout the course of the investigation, LPA toured the facility, observed staff providing care to children, reviewed documentation, and conducted interviews. LPA interviews, statements, and record reviews were inconsistent to corroborate the allegations Staff is not providing healthful accommodations to children in care, Staff do not report injuries of infant(s) to authorized representative, and Staff are not keeping facility free of odor. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted and report was reviewed with Director (D), Parveen Sandhu. Appeal rights were provided, and a Notice of Site visit was given to Director, who will post it where visible to parents/guardians for 30 days.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20250428101139
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (INF)
FACILITY NUMBER: 343607711
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/07/2025
Section Cited
CCR
102416.5(b)(1)
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101416.5 Staff-Infant Ratio (b)There shall be a ratio of one teacher for every four infants in attendance. (1) An aide may be substituted for a teacher when all of the following conditions are met: (A)There is a fully qualified teacher directly supervising no more than 12 infants; and(B)Each aide is responsible for the direct care and supervision of a group of no more than four infants.
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Director (D) stated there will be a fully qualified teacher in place in the infant rooms, and will email LPA and provide schedule of staff by POC due date.
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This requirement is not met as evidenced by: Director (D) did not comply with the section cited above as LPA observation, record reviews, and interviews revealed that staff present, were not qualified and did not have the appropriate documentation on file to meet Title 22 requirements, which poses an immediate health, safety, or personal rights risk to persons in care.


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Type A
07/07/2025
Section Cited
CCR
101427(c)
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101427 Infant Care Food Service (c)The infant shall be fed in accordance with the individual plan.
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Director stated she will conduct a food allergy and needs and services training to staff and will email LPA agenda, training materials and sign in sheet of staff by POC due date.
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This requirement is not met as evidenced by: Director (D) did not comply with the section cited above as LPA interviews and witness statements revealed that infants were given and offered restricted food by staff, which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20250428101139
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (INF)
FACILITY NUMBER: 343607711
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/07/2025
Section Cited
CCR
101429(a)(1)
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101429 Responsibility for Providing Care and Supervision for Infants (a) In addition to Section 101229, the following shall apply: (1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.
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Director stated she will conduct supervision training to staff and will email LPA agenda, training materials and sign in sheet of staff by POC due date.
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This requirement is not met as evidenced by: Director (D) did not comply with the section cited above as LPA interviews and witness statements revealed that infants received bruises and bite marks without staff knowledge, which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5