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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343610256
Report Date: 07/21/2022
Date Signed: 07/21/2022 12:57:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2022 and conducted by Evaluator Kelly Ferrara
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220510085806
FACILITY NAME:CADENCE EDUCATION LLC- WILLARDFACILITY NUMBER:
343610256
ADMINISTRATOR:MICHAEL, REBECCAFACILITY TYPE:
850
ADDRESS:640 WILLARD DR.TELEPHONE:
(916) 353-1031
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:185CENSUS: 90DATE:
07/21/2022
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Kelly NeptuneTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Facility is operating out of ratio during napping
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Ferrara conducted a complaint follow up inspection to deliver findings and met with Assistant Director Kelly Neptune. LPA observed there were currently 90 children in care with 10 staff during nap time. During the investigation, LPA obtained relevant documentation and interviewed Reporting Party, Director and staff.

It was alleged that the facility is operating out of ratio during nap time by only having one teacher supervising over 12 children. During a facility inspection during nap time, LPA observed all preschool classrooms. LPA observed in each classroom, all the children were laying on their mats, however six out of eight classrooms had multiple children still awake. LPA observed that in each classroom, the second staff person had already left for their lunch break.

Based on the evidence obtained, LPA determined that the allegation is substantiated, meaning that the preponderance of evidence standard has been met.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 03-CC-20220510085806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: CADENCE EDUCATION LLC- WILLARD
FACILITY NUMBER: 343610256
VISIT DATE: 07/21/2022
NARRATIVE
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Assistant Director acknowledges that upon receipt of Type A citation, Director shall post and provide copies of the LIC 9099 D for parents/guardians of children in care and for parents/guardians of newly enrolled children for the next 12 months. Facility must also keep the signed LIC 9224, acknowledging receipt of LIC 9099 D in each child's file. Exit interview was conducted, appeal rights and a copy of this report was given to the Assistant Director. Notice of Site visit was provided which must remain posted for 30 days.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 03-CC-20220510085806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: CADENCE EDUCATION LLC- WILLARD
FACILITY NUMBER: 343610256
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/21/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/22/2022
Section Cited
CCR
101230(c)
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A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center. This requirement was not met as evidenced by: LPA observed in six out of eight classrooms
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Assistant Director shall make a staff schedule indicating that the classroom has at least two teachers until all of the children are asleep. Assistant Director shall submit the schedule to LPA via email by COB on 7/23/22.
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during nap time, there was one teacher alone with a minimum of 18 children while multiple children were still awake, using the bathroom and trying to get settled. This is an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2022 and conducted by Evaluator Kelly Ferrara
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220510085806

FACILITY NAME:CADENCE EDUCATION LLC- WILLARDFACILITY NUMBER:
343610256
ADMINISTRATOR:MICHAEL, REBECCAFACILITY TYPE:
850
ADDRESS:640 WILLARD DR.TELEPHONE:
(916) 353-1031
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:185CENSUS: 90DATE:
07/21/2022
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Kelly NeptuneTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Facility does not meet daycare child's disability needs
Staff confines daycare child to napping area
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Ferrara conducted a complaint follow up inspection to deliver findings and met with Assistant Director Kelly Neptune. LPA observed there were currently 90 children in care with 10 staff during nap time. During the investigation, LPA obtained relevant documentation and interviewed Reporting Party, Director and staff.
It was alleged that the facility was not accommodating to a family with children who have special needs. Statements were made by reporting party and Director that the family wanted the children to stay with age appropriate peers and go into the next classroom even if they are not potty trained. Director stated that the classroom is not equipped to handle children who need their diapers changed. It was alleged that another issue with meeting disability needs is that the children were not allowed to sit at a table during nap time and instead were told they can only be on their mat. Director and staff stated they made accommodations for the children such as bringing them into the office during nap time or having a staff person stay with them in the classroom.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 03-CC-20220510085806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: CADENCE EDUCATION LLC- WILLARD
FACILITY NUMBER: 343610256
VISIT DATE: 07/21/2022
NARRATIVE
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Based on the evidence obtained, LPA determined that the allegations are unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. Exit interview was conducted and a copy of this report was given to the Assistant Director. Notice of Site visit was provided which must remain posted for 30 days.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 6