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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343615313
Report Date: 04/05/2024
Date Signed: 04/05/2024 02:01:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2024 and conducted by Evaluator Jennie Tedlos
COMPLAINT CONTROL NUMBER: 53-CC-20240322162935
FACILITY NAME:KINDERCARE LEARNING CENTER - ELK GROVE FLORINFACILITY NUMBER:
343615313
ADMINISTRATOR:CHAVEZ, ANGELAFACILITY TYPE:
850
ADDRESS:9250 ELK GROVE FLORIN ROADTELEPHONE:
(916) 714-2772
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:104CENSUS: DATE:
04/05/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:TIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff are operating over ratio.
INVESTIGATION FINDINGS:
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On April 5th, 2024, Licensing Program Analyst (LPA) Jennie Tedlos and Licensing Program Manager (LPM) Karyn Guerra met with Subsitutue Director, Alejandra Paredes to deliver the findings of the complaint investigation regarding the above allegation. LPA's observed 56 children supervised by 8 staff.
LPA Tedlos conducted an investigation regarding the complaint allegation listed above. LPAs toured the facility, conducted interviews with the Reporting Party (RP), Staff Members, Children enrolled at the facility and parents of children that attend or who have attended the facility. LPA also obtained pertinent information to assist with the investigation.
It was alleged that staff are operating over ratio. It was revealed through observation, interviews and file reviews that staff were operating over ratio in the Pre-Kindergarten 1 Room and the Twos 2 Room.

Report continues on 9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 53-CC-20240322162935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - ELK GROVE FLORIN
FACILITY NUMBER: 343615313
VISIT DATE: 04/05/2024
NARRATIVE
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Teacher 2 (T2) in the Pre-Kindergarten 1 Room was assisting a fully qualified teacher to supervise 18 children. T2 stated that she has none of the required units for teacher qualifications. Teacher 3 (T3) in the Twos 2 Room was assisting another teacher to supervise 16 children. Due to T2, and T3 not having their required units, the rooms did not comply with ratio.

Based on interviews, file review, and observations conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. A Type-A Deficiency is cited on a subsequent 9099-D page. An exit interview was conducted, and the report was reviewed with the Subsitute Director, Alejandra Paredes.

LPA provided Ms. Paredes with Appeal Rights. A Notice of Site visit was posted by LPA and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 53-CC-20240322162935
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - ELK GROVE FLORIN
FACILITY NUMBER: 343615313
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/08/2024
Section Cited
CCR
101216.3(b)(1)
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101216.3 Teacher-Child Ratio...(b)The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children...(1)A ratio of one fully qualified teacher...and one aide for every 18 children...when the aide meets the qualifications...This regulation was not met
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Subsitute Director (SD) reached out to the District Manager who will send qualified teachers to supervise children in care. SD will send LPA an updated schedule showing the qualified teachers in each classroom. LPA will conduct an unannounced follow-up inspection to clear the POC.
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as evidenced by: Based on file review and interviews, T2, with no units, was assisting a fully qualified teacher with 18 children. T3, with no units, was assisting a fully qualified teacher with 16 children which poses an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4