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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343615313
Report Date: 05/17/2024
Date Signed: 05/17/2024 04:21:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2024 and conducted by Evaluator Jennie Tedlos
COMPLAINT CONTROL NUMBER: 53-CC-20240325094226
FACILITY NAME:KINDERCARE LEARNING CENTER - ELK GROVE FLORINFACILITY NUMBER:
343615313
ADMINISTRATOR:CHAVEZ, ANGELAFACILITY TYPE:
850
ADDRESS:9250 ELK GROVE FLORIN ROADTELEPHONE:
(916) 714-2772
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:104CENSUS: DATE:
05/17/2024
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:TIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Staff does not prevent daycare child from abusing other daycare child(ren).
Daycare child sustained multiple injuries while in care.
INVESTIGATION FINDINGS:
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On May 17, 2024, Licensing Program Analyst (LPA) Jennie Tedlos met with Subsitutue Director, Alejandra Paredes to deliver the findings of the complaint investigation regarding the above allegations. LPA's observed 52 children supervised by 9 staff.
LPA Tedlos conducted an investigation regarding the complaint allegations listed above. LPA toured the facility, conducted interviews with the Reporting Party (RP), Staff Members, Children enrolled at the facility and parents of children that attend or who have attended the facility. LPA also obtained pertinent information to assist with the investigation.
It was alleged that staff did not prevent a daycare child from abusing other daycare child(ren). It was revealed through observation, interviews and file review that Child 1 (C1) was causing injuries to other children at the center. The facility has utilized Kindercare's Inclusion Program to observe and offer solutions for C1's behaviors, and teachers have attempted positive reinforcement, redirection, hands-on activities, and a calm corner with C1...

Report continues on 9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 53-CC-20240325094226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - ELK GROVE FLORIN
FACILITY NUMBER: 343615313
VISIT DATE: 05/17/2024
NARRATIVE
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However, C1's behaviors have continued and C1 continued to cause injuries to multiple other children in care.

It was alleged that a day care child sustained multiple injuries in care. It was revealed through observation, interviews and file review that Child 2 (C2) sustained multiple injuries in care by C1. The facility had attempted to enforce the previously listed solutions to prevent C2's injuries. However, C2 continued to sustain injuries while in the facility's care.

During the course of the investigation, the facility was also cited for ratio and teacher qualifications.

Based on interviews, file review, and observations conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. A Type-B Deficiency is cited on a subsequent 9099-D page. An exit interview was conducted, and the report was reviewed with the Subsitute Director, Alejandra Paredes.

LPA provided Ms. Paredes with Appeal Rights. A Notice of Site visit was posted by LPA and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 53-CC-20240325094226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - ELK GROVE FLORIN
FACILITY NUMBER: 343615313
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/14/2024
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations... to meet his/her needs.

This regulation was not met as evidenced by:
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The facility has utilized Kindercare's Inclusion Program and teachers have attempted positive reinforcement, redirection, and activities to prevent C1 from causing injuries to other children. The facility staff will watch CCLD training video on Children's Personal Rights and send staff signatures to LPA
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LPA learned that Child 1 was causing injuries to other children in care. LPA learned that Child 2 was sustaining multiple injuries from Child 1 while in the facility's care. This poses an potential health & safety risk to children in care.
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stating that staff has completed the training. The facility will provide LPA with a written plan to prevent C1 from injuring other children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Jennie Tedlos
LICENSING EVALUATOR SIGNATURE:

DATE: 05/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/17/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3