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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343615335
Report Date: 01/29/2024
Date Signed: 01/29/2024 10:17:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2023 and conducted by Evaluator Carla Polanco Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20231101130232
FACILITY NAME:KINDERCARE LEARNING CENTER - ELK GROVE FLORINFACILITY NUMBER:
343615335
ADMINISTRATOR:CHAVEZ, ANGELAFACILITY TYPE:
830
ADDRESS:9250 ELK GROVE FLORIN ROADTELEPHONE:
(916) 714-2772
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:24CENSUS: 83DATE:
01/29/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:NatalieTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Physical Plant: Facility's heater/air conditioner is in disrepair.
Physical Plant: Facility staff are not maintaining a comfortable temperature for children in care.
INVESTIGATION FINDINGS:
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On 1/29/24, Licensing Program Analyst (LPA) Carla Polanco Rivera met with Acting Director, Nataly Alvarado, to deliver the findings of the complaint investigation conducted by LPA Jenie Tedlos, regarding the above allegations.

It was alleged that that the facility's air condition system is in disrepair. In addition, it was also alleged that facility staff are not maintaining a comfortable temperature for children in care. During the course of the investigation LPA Tedlos obtained documents and conducted interviews with various parents, staff, and Director. Individuals who were interviewed provided mixed/conflicting statements about the temperature in the classroom. Furthermore, during an inspection conducted on 11/9/24, LPA(s) Carla Polanco and Jenie Tedlos observed the facility thermostats and classrooms to be at comfortable and adequate temperatures.

Report continued on 9099-C..........
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Carla Polanco Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20231101130232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - ELK GROVE FLORIN
FACILITY NUMBER: 343615335
VISIT DATE: 01/29/2024
NARRATIVE
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Based on the information obtained throughout the course of this investigation, the above allegations could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the finding is UNSUBSTANTIATED.

An exit Interview was conducted with the director. A notice of site visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Carla Polanco Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2