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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343617989
Report Date: 08/10/2022
Date Signed: 08/10/2022 10:37:00 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2022 and conducted by Evaluator Christopher Bello
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220701101612
FACILITY NAME:NAVARRETTE, LORRAINEFACILITY NUMBER:
343617989
ADMINISTRATOR:NAVARRETTE, LORRAINEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 613-3044
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:14CENSUS: 5DATE:
08/10/2022
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Lorraine NavarretteTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Licensee did not allow authorized representative to enter and inspect the family child care home.
Licensee did not treat day care child with dignity.
INVESTIGATION FINDINGS:
1
2
3
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5
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13
Licensing Program Analyst (LPA) Christopher Bello arrived at the facility at approximately 10:15am and met with licensee Lorraine Navarrette to close a complaint investigation, regarding the above allegations. Upon arrival, LPAs observed five children. LPA conducted interviews, gathered documents pertaining to the investigation and made observations. It was alleged that a parent was not allowed entry into the home. Based on interviews the allegation was substantiated. Licensee stated that she allows parents into the facility, if they ask. The parents would also be required to wear a mask and take off their shoes for COVID preventative measures. It was also alleged that the licensee posted a child’s picture on a Facebook group post with confidential information such as children’s vaccinations. Based on interviews and documents gathered the allegations was substantiated. Licensee stated that it is her duty to protect the children in her care and that includes from others who do not have proper immunizations.
Based on LPAs' investigation, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Technical Advisories were issued.
There were no Title 22 deficiencies during today’s investigation. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Roxana Saravia
LICENSING EVALUATOR NAME: Christopher Bello
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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