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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343619029
Report Date: 08/04/2025
Date Signed: 08/04/2025 12:14:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250616102541
FACILITY NAME:LEE, RUBYFACILITY NUMBER:
343619029
ADMINISTRATOR:LEE, RUBYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 722-2458
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:14CENSUS: 9DATE:
08/04/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Ruby LeeTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
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9
Licensee hit a child in care
INVESTIGATION FINDINGS:
1
2
3
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5
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7
8
9
10
11
12
13
On 08/04/2025, Licensing Program Analyst (LPA) Soleil Marx met with licensee, Ruby Lee, to deliver findings to a complaint investigation for the above allegation. Throughout the course of the investigation, LPA made observations of the facility environment, observed licensee/assistant interactions with children in care, and LPA conducted interviews with licensee, assistant, children, and parent/guardians. Interviews did not reveal statements that would suggest that the licensee has used any physical discipline with children in care. Interview with licensee, assistant, and children had aligning statements that verbal redirection, reward systems, and rest/breaks are utilized when needed for behavior. Interviews with parents did not reveal concerns regarding discipline procedures. LPA observed children appeared to be content and comfortable with both the Licensee and assistant and LPA observed Licensee and assistant using verbal direction with children in care. LPA did not obtain any evidence that would corroborate the allegation that the licensee hit a child in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occure, therefore, the allegation is unsubstantiated. Facility was determined in compliance with Title 22, no deficiencies were cited. Exit interview conducted, report was reviewed Licensee, appeal rights provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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