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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343620849
Report Date: 05/12/2021
Date Signed: 05/12/2021 10:31:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/29/2021 and conducted by Evaluator Katrina Owens
COMPLAINT CONTROL NUMBER: 03-CC-20210329093427
FACILITY NAME:READY-SET-GO CHILDREN'S CENTERFACILITY NUMBER:
343620849
ADMINISTRATOR:HILL, LAURALYNFACILITY TYPE:
850
ADDRESS:4404 SAN JUAN AVENUETELEPHONE:
(916) 967-0100
CITY:FAIR OAKSSTATE: CAZIP CODE:
95628
CAPACITY:72CENSUS: 56DATE:
05/12/2021
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Lauralyn Hill - DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
LACK OF SUPERVISION - Day care child sustained injuries while in care.
PERSONAL RIGHTS: Staff handled day care child(ren) in a rough manner.
INVESTIGATION FINDINGS:
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An announced telephone call was conducted by Licensing Program Analyst Owens due to COVID-19. LPA Owens spoke with Director, Lauralyn Hill. The purpose of the telephone call is to close a complaint investigation that was originally opened on 4/7/2021.

Due to conflicting interviews, the LPA was unable to determine if the above allegations are or are not true. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are UNSUBSTANTIATED.
Report was reviewed with Director. Appeal Rights issued and discussed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Katrina Owens
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/29/2021 and conducted by Evaluator Katrina Owens
COMPLAINT CONTROL NUMBER: 03-CC-20210329093427

FACILITY NAME:READY-SET-GO CHILDREN'S CENTERFACILITY NUMBER:
343620849
ADMINISTRATOR:HILL, LAURALYNFACILITY TYPE:
850
ADDRESS:4404 SAN JUAN AVENUETELEPHONE:
(916) 967-0100
CITY:FAIR OAKSSTATE: CAZIP CODE:
95628
CAPACITY:72CENSUS: 56DATE:
05/12/2021
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Lauralyn Hill - DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
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5
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9
PERSONAL RIGHTS: Staff yelled at day care child(ren).
OTHER: Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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13
An announced telephone call was conducted by Licensing Program Analyst Owens due to COVID-19. LPA Owens spoke with Director, Lauralyn Hill. The purpose of the telephone call is to close a complaint investigation that was originally opened on 4/7/2021.

Based on interviews that were conducted and admission from staff and Director. Staff was reminded about using an elevated voice/yelling when interacting with children. Based on interviews and admission from staff the facility has been out of ratio on more than one occasion in the mornings due to being short staff.
The preponderance of evidence standard has been met during this investigation, therefore the above allegations are found to be SUBSTANTIATED. Violations of the California Code of Regulations, Title 22, Division 12 & Chapter 3 are being cited on the attached LIC9099D.
Exit interview was conducted. Appeal rights provided. A notice of site visit was emailed to be posted at the facility.
REPORT MUST BE POSTED FOR 30 DAYS & PROVIDED TO PARENTS OF CURRENTLY ENROLLED PRESCHOOL CHILDREN AND PARENTS OF THE NEW ENROLLEES FOR THE NEXT 12 MONTHS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Katrina Owens
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20210329093427
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: READY-SET-GO CHILDREN'S CENTER
FACILITY NUMBER: 343620849
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/20/2021
Section Cited
CCR
101223(a)(3)
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PERSONAL RIGHTS:
To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to:
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Director stated she has and will continue training, daily, with staff about using proper preschool verbiage. She will submit a written statement regarding training with staff. LPA Owens emailed and discussed the LIC9224 form with director.
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This requirement was not met as Staff /Director admitted that staff was reminded about using an elevated voice/yelling when interacting with children. This is an immediate risk to children.
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Director was informed if deficiency is not corrected by due date a civil penalty may be assessed.
Type A
05/20/2021
Section Cited
CCR
101216.3(a)
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TEACHER -CHILD RATIO:
There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.
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Director stated she is now fully staff with employees. She recently have hired 5 new staff and is still hiring staff for back up purposes. She will submit a written statement.
LPA Owens emailed & discussed the LIC9224 form with director.
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This requirement was not met as the facility has been out of ratio in the morning due to being under staffed. This is an immediate risk to children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Katrina Owens
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3