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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343622006
Report Date: 12/06/2022
Date Signed: 12/06/2022 11:35:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2022 and conducted by Evaluator Karyn Guerra
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20221027114742
FACILITY NAME:APPLE A DAY PRESCHOOL & INFANT CTR (PS)FACILITY NUMBER:
343622006
ADMINISTRATOR:FARFAN, LILIYAFACILITY TYPE:
850
ADDRESS:5013 EL CAMINO AVETELEPHONE:
(916) 481-5400
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:36CENSUS: 13DATE:
12/06/2022
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Michelle IngramTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Facility is operating out of ratio.

Unqualifed staff are providing care and supervision to day care children.

Uncleared adult(s) have access to day care children.
INVESTIGATION FINDINGS:
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At 9:40 a.m. on Tuesday, December 6th, 2022, Licensing Program Analyst (LPA) Karyn Guerra met with Director, Michelle Ingram, for the purpose of an unannounced complaint inspection to deliver findings. It was alleged that the facility is operating out of ratio, with a concern about opening hours and doorbell procedures. Throughout the course of the investigation, LPA conducted interviews and made observations. Staff and Director interviewed denied the allegation. LPA conducted technical assistance regarding a doorbell and pick up/ drop off procedures. It was stated that the Director is at the facility from opening until closing and will answer the door for parents. It was also stated that preschool children do not arrive to the facility until later in the morning, and children will be combined within licensed groups to maintain ratio numbers while answering the door. The facility was not found to be out of ratio during multiple complaint inspections during the investigation. It was also alleged that unqualified staff are providing care and supervision to day care children. Throughout the course of the investigation, LPA

report continued on 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Karyn Guerra
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20221027114742
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: APPLE A DAY PRESCHOOL & INFANT CTR (PS)
FACILITY NUMBER: 343622006
VISIT DATE: 12/06/2022
NARRATIVE
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conducted interviews, made observations, and conducted a file review. 4 out of the 5 staff employed at the facility were qualified teachers. It was stated that the aide without units works in the infant classrooms. LPA did not observe children left alone with unqualified staff during multiple complaint inspections conducted. It was also alleged that uncleared adults have access to day care children. During complaint inspections conducted, LPA did not observe uncleared adults working in the preschool facility. The allegations are unsubstantiated. Although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that the alleged violations did or did not occur, therefore, they are unsubstantiated. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Karyn Guerra
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2