<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623072
Report Date: 01/20/2026
Date Signed: 01/20/2026 01:44:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2025 and conducted by Evaluator Corina Beckby
COMPLAINT CONTROL NUMBER: 53-CC-20251027102820
FACILITY NAME:AGUILAR, ELVIRA & JESUSFACILITY NUMBER:
343623072
ADMINISTRATOR:AGUILAR, ELVIRA/ JESUSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 667-3065
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:14CENSUS: 7DATE:
01/20/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Elvira AguilarTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Personal Rights: Licensees handle children in care in a rough manner
2. Personal Rights: Licensees do not meet the personal care needs of children in care in a timely manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Corina Beckby met with Licensee, Elvira Aguilar to deliver findings for the above complaint allegation. Todays census included 7 children including 1 infant being supervised by Licensees and one assistant.

During the investigation, LPA Beckby conducted observations, interviewed Reporting Party, Licensees, Assistant, and previous and current parents enrolled, children and outside agencies. LPA obtained documents, pictures and text pertinent to this investigation.

It was alleged that Licensees handle children in care in a rough manner. Assistant stated Licensee 2 (L2) Jesus Aguilar placed his hand over a child to stop child from

Continued on LIC 9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2025 and conducted by Evaluator Corina Beckby
COMPLAINT CONTROL NUMBER: 53-CC-20251027102820

FACILITY NAME:AGUILAR, ELVIRA & JESUSFACILITY NUMBER:
343623072
ADMINISTRATOR:AGUILAR, ELVIRA/ JESUSFACILITY TYPE:
810
ADDRESS:9233 HARROGATE WAYTELEPHONE:
(916) 667-3065
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:14CENSUS: 7DATE:
01/20/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Elvira AguilarTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal rights: Licensees yelled and argued in front of children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Corina Beckby met with Licensee, Elvira Aguilar to deliver findings for the above complaint allegation. Todays census included 7 children including 1 infant being supervised by Licensees and one assistant.

During the investigation, LPA Beckby conducted observations, interviewed Reporting Party, Licensees, Assistant, and previous and current parents enrolled, children and outside agencies. LPA obtained documents, pictures and text pertinent to this investigation.

It was alleged Licensees yelled and argued in front of children in care.

Continued on LIC 9099-C...

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 53-CC-20251027102820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: AGUILAR, ELVIRA & JESUS
FACILITY NUMBER: 343623072
VISIT DATE: 01/20/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 2.

Licensees stated they would have disagreements between themselves and former assistant, but none to the point where they would yell. Interviews did not indicate yelling occurred in the front of the children.

Based on the information obtained throughout the course of this investigation, LPA Beckby determined that the allegation was found to be UNSUBSTANTIATED, meaning although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted and report was reviewed with the licensees, Elvira and Jesus Aguilar. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 53-CC-20251027102820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: AGUILAR, ELVIRA & JESUS
FACILITY NUMBER: 343623072
VISIT DATE: 01/20/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 2...

screaming/yelling. Licensees stated that Assistant is disgruntled and caused a lot of problems. Parent 1 (P1) stated Licensees seem “overwhelmed with 10 kids”. Child 1 (C1), demonstrated to P1 how L1 hit C1 on the forehead, how L2 slapped the back of his neck and how Assistant slapped his face and grabbed his arm tightly. Parent 2 P2) stated Assistant would give “bear hugs and would restrain not console” children. P2 stated Child 4 (C4), stated being hit in the same manner as C1. During C1’s interview, C1 motioned with hands and stated, “Elvira grabbed me…spin me… and throw me to the wall…” Child 3 (C3) witnessed the treatment of C1 and demonstrated to LPA how C1 was grabbed at the wrist and squeezed tightly by providers. Parent 3 (P3) stated that L1 told them verbally and in a written statement, that their child was physically removed from one area to another when the Assistant was frustrated with the children. Licensees are responsible for their actions and that of the people employed.

It was alleged that Licensees do not meet the personal care needs of children in care in a timely manner.

Assistant stated she would only diaper one child and that Licensees were supposed to change the diapers. L1 stated that L2 is responsible for changing boys only. L1 is responsible for changing all the children. L1 stated the Assistant refused to change diapers. RP stated that on one occasion RP's grandchild had a soggy diaper at pick up and had dry poop in the private areas. Assistant stated that on October 24, 2025, two (2) children were not diapered in a timely manner. L1 and Assistant stated L1 left the facility and was away for approximately 4 hrs. During that time, two (2) female children were not changed. L1 became upset with Assistant for not diapering the children. Four (4) parents stated their children were not cleaned properly resulting in diaper rashes and dry poop stuck on their private areas.

Based on interviews, file review, and observations conducted, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 53-CC-20251027102820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: AGUILAR, ELVIRA & JESUS
FACILITY NUMBER: 343623072
VISIT DATE: 01/20/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
page 3.

Title 22 Deficiencies have been issued on the attached LIC 9099-D. LPA Beckby informed licensees Elvira and Jesus Aguilar that this report dated January 20, 2026, documents two (2) Type A citations which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Beckby informed the licensees to provide a copy of this licensing report dated January 20, 2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.



The report was reviewed and discussed with Licensees, Elvira & Jesus Aguilar. Exit interview was conducted. A Notice of Site Visit was provided and deficiency report must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 53-CC-20251027102820
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: AGUILAR, ELVIRA & JESUS
FACILITY NUMBER: 343623072
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/22/2026
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
(a) Each child receiving services from a FCCH shall have certain rights… These rights include…
(2) To receive safe, healthful, and comfortable accommodation, furnishings, and equipment. This requirement was not met by:
1
2
3
4
5
6
7
Licensees will start a daily diaper chart, change/check diapers every 2 hrs, and will communicate with each other and parents regarding the child's diapering. Licensee will email LPA the statement of plan of correction
8
9
10
11
12
13
14
Licensees did not change diapers in a timely manner ressulting in diaper rashes, and/or did not properly clean excriment off children's private areas
8
9
10
11
12
13
14
and diaper chart by 5:00 PM, January 22, 2026
Type A
01/22/2026
Section Cited
CCR
102423(a)(4)
1
2
3
4
5
6
7
(a) Each child receiving services from a FCCH shall have certain rights… These rights include…(4)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature...This reuriement was not met by:
1
2
3
4
5
6
7
Licensees have dismissed previous assistant. Licensees have hired a new full time assistant, will divide children according to age and development, provide more age appropriate activities, plan an
8
9
10
11
12
13
14
Based on interviews, children were held in a bear hug (not to console), slapped/hit in various parts of their bodies, were grabbed with force by the wrist and removed from one area to another without the consent of the child.
8
9
10
11
12
13
14
age appropriate curriculum ahead of time, incorporate more music for gross motor activities and will watch Personal Rights video from the department and write a statement with the new adjustments and that they viewed and understand children's Personal Rights.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Corina Beckby
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6