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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623422
Report Date: 08/18/2025
Date Signed: 08/18/2025 11:47:07 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20250610160008
FACILITY NAME:BUILDING KIDZ OF RANCHO CORDOVAFACILITY NUMBER:
343623422
ADMINISTRATOR:BERRY, CHATELLFACILITY TYPE:
850
ADDRESS:1941 ZINFANDEL DRIVETELEPHONE:
(916) 706-2653
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:45CENSUS: 12DATE:
08/18/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Mercy IshidaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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A comfortable temperature for children is not maintained at all times
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Mercy Ishida (Representative), to conduct an unannounced subsequent complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained. During the investigation, LPA conducted interviews, observed care, and requested relevant documentation.

LPA observed staff provide care to children, reviewed facility documents, and interviewed children, staff, and clients. LPA observed the facility's indoor temperature was within the required temperature range and observed the children did not appear flushed or sweaty. Document reviews revealed the facility had operated while the indoor temperatures was higher than the required range. Multiple witness statements were consistent in stating that the facility operated while the indoor temperature was uncomfortably high. Witnesses stated they observed the children and staff were sweaty and flushed. Multiple witnesses stated the facility should have closed when the temperature was too high due to the air conditioning system
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20250610160008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BUILDING KIDZ OF RANCHO CORDOVA
FACILITY NUMBER: 343623422
VISIT DATE: 08/18/2025
NARRATIVE
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Continued from LIC 9099.

being broken. Multiple witnesses stated parents were not notified of the broken air conditioner and resulting high temperatures in the facility. Multiple witnesses stated the air conditioning system had been repaired the day before LPA's initial inspection after having been broken for several days. LPA document reviews and witness statements corroborated the allegation that the facility operated while failing to maintain a comfortable temperature for children.

The preponderance of evidence standard has not been met; therefore, the allegation is
substantiated. Exit interview was conducted and report was reviewed with Facility Representative, who was provided with Appeal Rights. Notice of site visit was provided and must remain posted for parental review for 30 days.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20250610160008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: BUILDING KIDZ OF RANCHO CORDOVA
FACILITY NUMBER: 343623422
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2025
Section Cited
CCR
101239
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101239 Fixtures, Furniture, Equipment and Supplies (a) A comfortable temperature for children shall be maintained at all times. This requirement was not met as evidenced by multiple witness statements that for one or more days children were in care, the
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Facility representative stated the facility air conditioner was repaired and that in the future if the temperature is too high or too low for the comfort of children in care, parents will be notiried and kept informed about the progress of needed repairs and, if necessary, the facility will close until needed repairs are
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facility provided care despite the fact that the indoor temperature was uncomfortably high, causing the children discomfort. This constitutes a potential risk to the health, safety, and/or personal rights of children in care.
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completed such that the indoor temperature can be kept comfortable. POC met.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3