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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623950
Report Date: 06/12/2023
Date Signed: 06/15/2023 10:25:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2023 and conducted by Evaluator Michelle Pascual
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230515101839
FACILITY NAME:TOTS OF LOVE - CITRUS HEIGHTSFACILITY NUMBER:
343623950
ADMINISTRATOR:COURTNEY WILLIAMSFACILITY TYPE:
830
ADDRESS:7312 ANTELOPE RDTELEPHONE:
(916) 560-9699
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:12CENSUS: 5DATE:
06/12/2023
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Courtney WilliamsTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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9
Personal Rights-

Staff engaged in a verbal altercation in the presence of day care children.

Staff handle infants in a rough manner

Staff yell at infants

Unqualified staff are providing care to infants without supervision
INVESTIGATION FINDINGS:
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On June 15, 2023 at 08:45 AM Licensing Program Analysts (LPA) Michelle Pascual met with facility Director Courtney Williams to close the complaint for the above allegation. Upon arrival, LPA observed five (5) infants being supervised by two (2) staff.
It was alleged that “Staff engaged in a verbal altercation in the presence of day care children, staff handle infants in a rough manner, staff yell at infants and unqualified staff are providing care to infants without supervision.”

Interviews revealed that the verbal altercation which took place in front of children, was a discussion about lunch preparation and not an altercation. Further, it was found that infants were not being handled in a rough manner and no infants were yelled at. LPA also found that infant care was provided with a fully qualified infant teacher and an Aide.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20230515101839
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOTS OF LOVE - CITRUS HEIGHTS
FACILITY NUMBER: 343623950
VISIT DATE: 06/12/2023
NARRATIVE
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Throughout the course of the interview, It was found that Staff 1 was unhappy with staff 2, for personal reasons, unrelated to the facility and infants in care.

Based on the information obtained throughout the investigation, LPA determined the allegations to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur.

No Title 22 regulations were cited during today's visit. Notice of site visit and appeal rights provided.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Pascual
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2