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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623950
Report Date: 11/08/2023
Date Signed: 11/08/2023 02:21:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/05/2023 and conducted by Evaluator Michelle Perez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20231005105724
FACILITY NAME:TOTS OF LOVE - CITRUS HEIGHTSFACILITY NUMBER:
343623950
ADMINISTRATOR:COURTNEY WILLIAMSFACILITY TYPE:
830
ADDRESS:7312 ANTELOPE ROADTELEPHONE:
(916) 560-9699
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:12CENSUS: 5DATE:
11/08/2023
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Tiffany HaynesTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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License- (Commingling) School-age child commingled with infants.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michelle Perez met with Facility Representative Tiffany Haynes on November 8, 2023, at approximately 01:00PM to deliver findings for the above allegation. Upon arrival LPA took a census of 5 infant children with two staff.


Throughout the course of the investigation, LPA interviewed the Reporting Party, owner, Director, and staff at the facility, as well as toured the facility, made observations and obtained information to review. LPA found that a school aged child was alleged to have co-mingled with infants while in care at the facility. LPA also found that there was a staff member (S1), who had been asked to watch a school aged child, while in attendance, but declined to do so. While interviewing, LPA also found that S1, was not fond of an infant teacher (S2), and that a school aged child, was related to S2, therefore, S1 refused to watch school aged child. LPA also found the facility utilizes a daycare app, which allows staff to check in/out children for care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20231005105724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOTS OF LOVE - CITRUS HEIGHTS
FACILITY NUMBER: 343623950
VISIT DATE: 11/08/2023
NARRATIVE
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While reviewing information, LPA was able to find that some of the information on the app had been changed by unknown staff, to reflect a school aged child checked into the infant program. Initially the school aged child was not checked into an infant program nor any other program other than the school aged program. LPA found there had been a change made to the app, which reflected the school aged child in another program. LPA also reviewed video footage which showed that there was no school aged child co-mingling in the infant rooms, and was kept separated from the other programs. I

Based on the information obtained, LPA could not corroborate the allegation of co-mingling and therefore unsubstantiated the complaint.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore all allegations are unsubstantiated.

A notice of site visit was provided and will be posted for 30 days.

SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2