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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623950
Report Date: 02/06/2024
Date Signed: 02/06/2024 03:45:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2024 and conducted by Evaluator Michelle Perez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240201110832
FACILITY NAME:TOTS OF LOVE - CITRUS HEIGHTSFACILITY NUMBER:
343623950
ADMINISTRATOR:COURTNEY WILLIAMSFACILITY TYPE:
830
ADDRESS:7312 ANTELOPE ROADTELEPHONE:
(916) 560-9699
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:12CENSUS: 0DATE:
02/06/2024
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Vicki VeigaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Ratio- Daycare is out of ratio
INVESTIGATION FINDINGS:
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On 2/6/2024 at approximately 11:45AM, Licensing Program Analyst (LPA), Michelle Perez, met with "acting" Director, Vicki Veiga, for the purpose of an unannounced visit to open a complaint.

LPA opened the complaint to investigate the allegation of ratio, in the infant program. During the visit, LPA interviewed the acting director to gather information and facts regarding the allegation. During the interview, LPA found through the admission of the acting director, that in the week prior, to the opening of this complaint, there was an issue that occurred. While the acting director was in the infant room with six (6) children, alone, there was an assumption that another teacher was going to step in to help with ratio. The teacher who was to step into the infant room, with the acting director, had to tend to another incident that was occuring with another child, in a separate room. When the teacher failed to step into the infant room, the acting director was left alone for approximately 25 minutes, with six (6) infants.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20240201110832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOTS OF LOVE - CITRUS HEIGHTS
FACILITY NUMBER: 343623950
VISIT DATE: 02/06/2024
NARRATIVE
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Based on LPA's interviews which were conducted with the acting director, the preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations are being cited on the 9099-D page.

The facility has received an "A" citation on 2/6/2024. Facility must have all current and incoming parents/guardians, read/review this report and acknowledge the report, for one year from today's date. The parents/guardians must sign the LIC9224 (Acknowledgment of Receipt of Licensing Reports) and the facility must placed the signed forms in each child's file.

Failure to place the LIC9224 in each file, will result in a subsequent citation.

This report was reviewed with acting director, Vicki Veiga, and a Notice of Site Visit was provided and will be posted for 30-days.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20240201110832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TOTS OF LOVE - CITRUS HEIGHTS
FACILITY NUMBER: 343623950
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/06/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
02/07/2024
Section Cited
CCR
101416.5(B)
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There shall be a ratio of one teacher for every four infants in attendance.

This was not evidenced by: Admission of acting director stating they were left alone with six (6) infants for 20-25 minutes.
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Acting Director will submit a signed letter to LPA which explains that infant ratio is understood and how the facility will remain in compliance with infant ratios.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3