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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343623950
Report Date: 05/20/2024
Date Signed: 05/20/2024 03:11:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240326141054
FACILITY NAME:TOTS OF LOVE - CITRUS HEIGHTSFACILITY NUMBER:
343623950
ADMINISTRATOR:COURTNEY WILLIAMSFACILITY TYPE:
830
ADDRESS:7312 ANTELOPE ROADTELEPHONE:
(916) 560-9699
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:12CENSUS: 5DATE:
05/20/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Karla RodriguezTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
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5
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7
8
9
Facility staff retaliated against complainant for filing a complaint.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On May 20, 2024, Licensing Program Analyst (LPA) Kyrsten Williams met with facility representative, Karla Rodriguez, to deliver complaint findings for the above allegation. The purpose of today's inspection was explained. Present today was five children in care supervised by two staff members.

It was alleged that facility staff retaliated against complainant for filing a complaint. Throughout the course of the investigation, LPA made conducted interviews with individuals pertinent to the investigation. After interviews, LPA did not learn of any evidence to corroborate the allegation that facility staff retaliated against complainant for filing a complaint. Although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report reviewed with facility representative, Karla Rodriguez. A copy of appeal rights were provided. A notice of site visit is posted and shall remain posted for the next 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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