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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624159
Report Date: 05/19/2022
Date Signed: 05/19/2022 10:11:26 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2022 and conducted by Evaluator Kelly Ferrara
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220414132747
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
343624159
ADMINISTRATOR:HARRIS, BRITTANYFACILITY TYPE:
850
ADDRESS:101 HAZELMERE DRIVETELEPHONE:
(916) 984-3800
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:108CENSUS: 49DATE:
05/19/2022
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Franklin BayTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff not meeting daycare child’s dietary needs
Staff are not following medical advisor's written directions
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Ferrara conducted a complaint follow up inspection to deliver findings and met with Interim Director Franklin Bay. LPA observed there were currently 49 children in care with seven staff. During the investigation, LPA obtained relevant documentation and interviewed Director and staff.

It was alleged that parents are not allowed to bring in outside food to the center if the child does not want to eat what is being provided for snack or lunch. Director stated that the company policy is outside food is not permitted at the center unless a child has a serious allergy. LPA observed menus at the center and a variety of food is provided as well as alternatives to the meal. Director stated that parents are allowed to submit a Special Accommodations packet to be cleared by their Inclusions Team to bring outside food into the center. LPA observed a denial for a child to bring food from home despite a doctor’s note being provided.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20220414132747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624159
VISIT DATE: 05/19/2022
NARRATIVE
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Based on the evidence obtained, LPA determined that the allegations are substantiated, meaning the preponderance of evidence standard has been met. Two type B citations were issued on the following page. Exit interview was conducted and a copy of this report was given to the Interim Director. Notice of Site visit was provided which must remain posted for 30 days.
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20220414132747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624159
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/19/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2022
Section Cited
CCR
101227(a)(7)
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In child care centers providing meals to children, the following shall apply:
(7) Modified diets prescribed by a child's physician as a medical necessity shall be provided. This requirement was not met as evidenced by: Documentation review and interviews stating that a child was denied a modified diet with a doctor’s note.
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Interim Director acknowledged that if a doctor's note is provided for a modified diet, they must follow it per regulations. Director shall submit a written statement via email by POC due date.
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This is a potential health and safety risk to children in care.
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Type B
06/10/2022
Section Cited
CCR
101227(a)(5)(B)(1)
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(5) The following shall be offered daily:
(B) Full-day programs shall ensure that each child has a lunch. (1) The child's authorized representative may send meals and/or snacks for the child. This requirement was not met as evidenced by: Documentation review and interviews stating that outside food is not permitted in the center.
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Interim Director was advised that the facility can prohibit certain foods such as peanuts, but parents may bring in outside food. Director shall submit a new parent handbook page with an updated food service policy via email by POC due date.
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This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4