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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624159
Report Date: 07/18/2022
Date Signed: 07/18/2022 10:05:58 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2022 and conducted by Evaluator Kelly Ferrara
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220511123120
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
343624159
ADMINISTRATOR:HARRIS, BRITTANYFACILITY TYPE:
850
ADDRESS:101 HAZELMERE DRIVETELEPHONE:
(916) 984-3800
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:108CENSUS: 38DATE:
07/18/2022
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Franklin BayTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Facility is operating out of ratio
Staff speaks inappropriately to daycare children
Facility has pests
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Ferrara conducted a complaint follow up inspection to deliver findings and met with Interim Director Franklin Bay. LPA observed there were currently 38 children in care with six staff. During the investigation, LPA obtained relevant documentation, made observations, and interviewed Director and staff.

It was alleged the facility was operating out of ratio with unqualified staff supervising children. LPA observed transcripts for all staff and observed that each classroom had a qualified teacher. Based on attendance records and speaking to the Director, there was not enough evidence to support the classrooms were out of ratio. However it was not clear if there was a time during the day that it may have occurred. It was alleged that staff speaks inappropriately to daycare children. Director stated they were aware of a staff person with issues regarding tone and word choice. Director stated the staff person used the word “disgusting” to describe something in front of children but no inappropriate words were directed at the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20220511123120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624159
VISIT DATE: 07/18/2022
NARRATIVE
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It was alleged that the facility has pests. Director acknowledged there were issues outside, however they contacted a pest control service on multiple occasions, and it was taken care of immediately.

Based on the evidence obtained, LPA determined that the allegations are unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. Exit interview was conducted and a copy of this report was given to the Director. Notice of Site visit was provided which must remain posted for 30 days.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2