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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624159
Report Date: 09/04/2024
Date Signed: 09/04/2024 01:17:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2024 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20240716102110
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
343624159
ADMINISTRATOR:BAY, FRANKLINFACILITY TYPE:
850
ADDRESS:101 HAZELMERE DRIVETELEPHONE:
(916) 984-3800
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:108CENSUS: 45DATE:
09/04/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Katherine "Kate" SamsTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility staff does not ensure that daycare child toileting needs are being met.
Facility staff does not provide adequate fluids to children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Director Katherine "Kate" Sams (Representative), for the purpose of conducting an unannounced subsequent complaint investigation inspection pertaining to the above allegations. The purpose of today's inspection was explained to Representative.

Based on multiple witness statements, staff do not ensure children's hygiene needs are met during toileting in that staff are not checking to ensure children wipe thoroughly or assisting children with wiping. Based on multiple witness statements, staff does not ensure children have access to water to meet their needs, such that children are complaining about being thirsty and are not given water as needed. The preponderance of evidence standard has been met; therefore, the above allegations are substantiated. Title 22 deficiencies are being cited on LIC 9099-D. Exit interview was conducted, and this report was reviewed with Facility Representative, Katherine "Kate" Sams. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20240716102110
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624159
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/20/2024
Section Cited
CCR
101229(a)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement was not met as evidenced by: Multiple witness statements that staff do not ensure children’s hygiene needs are met while toileting
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Representative stated they will develop a detailed written plan to show how classes will have a second teacher in the room or will have teachers toilet all children in a classroom at scheduled times to ensure constant visual supervision while children are toileting. Representative stated they will
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in that potty training children are solely responsible for wiping themselves without staff supervision or assistance. This constitutes a potential health, safety, and/or personal rights risk to children in care.
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email the plan to LPA on or before POC due date.
jennifer.velasco@dss.ca.gov
Type B
09/20/2024
Section Cited
CCR
101239(a)(1)
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 (a) Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area.(1) Children shall be free to drink as they wish. This requirement was not met as evidenced by: Multiple witness statements
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Representative stated they will develop a detailed written plan to show how staff will be trained and receive extra oversight from facility leadership to ensure they are checking and filling water bottles in a timely manner. Representative stated they will email the plan to LPA on or before POC due date.
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that staff do not ensure children have water in their bottles or that the outside water jug is filled with potable water so bottles can be refilled outside as needed. This constitutes a potential health, safety, and/or personal rights risk to children in care.
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jennifer.velasco@dss.ca.gov
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2024 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20240716102110

FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
343624159
ADMINISTRATOR:BAY, FRANKLINFACILITY TYPE:
850
ADDRESS:101 HAZELMERE DRIVETELEPHONE:
(916) 984-3800
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:108CENSUS: 45DATE:
09/04/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Katherine "Kate" SamsTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility staff did not provide adequate supervision resulting in child being injured.
Facility staff inappropriately handled child in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Director Katherine "Kate" Sams (Representative) for the purpose of conducting an unannounced subsequent complaint investigation inspection pertaining to the above allegation. The purpose of today's inspection was explained to Representative. During today's inspection, LPA toured the facility, observed care, and presented findings. Witness statements, LPA observations, and/or document reviews failed to corroborate the allegations. Though witness statements and documentation showed one or more children sustained minor injuries while in care, witness statements showed the minor injuries occurred during the course of normal play and were documented and reported as required. Witness statements about a staff handling a child roughly were contradictory and failed to provide adequate specificity or corroboration to substantiate the allegation. Although the allegations may have happened, there is not a preponderance of evidence to prove the allegations; therefore, the allegations are unsubstantiated. Exit interview was conducted and report was reviewed with Facility Representative, Katherine "Kate" Sams. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3