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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624166
Report Date: 06/26/2024
Date Signed: 06/26/2024 12:16:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2024 and conducted by Evaluator Josiah Gathing
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240503152113
FACILITY NAME:TOTS OF LOVE - CARMICHAELFACILITY NUMBER:
343624166
ADMINISTRATOR:VALYNCIA NIMSFACILITY TYPE:
830
ADDRESS:2921 GARFIELD AVENUETELEPHONE:
(916) 689-8687
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:24CENSUS: 3DATE:
06/26/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Alexis CastanedaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
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5
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9
Staff handled child in a rough manner
Staff are operating over ratios
INVESTIGATION FINDINGS:
1
2
3
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5
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7
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9
10
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12
13
On Wednesday, June 26, 2024, at approximately 9:30 AM Licensing Program Analyst (LPA) Josiah Gathing met with Program Director Alexis Castaneda, for the purpose of a complaint investigation and to deliver findings. It was alleged that staff handled child in a rough manner and staff are operating over ratios. Throughout the course of the investigation, LPA conducted interviews, reviewed documents, and made observations. LPA did not observe classrooms out of teacher to child ratio throughout the investigation. Staff, parent, and child interviews did not reveal evidence of ratio violations.
Although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore, they are unsubstantiated. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Josiah Gathing
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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