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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624167
Report Date: 01/15/2026
Date Signed: 01/15/2026 12:29:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2025 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251029151317
FACILITY NAME:TOTS OF LOVE - CARMICHAELFACILITY NUMBER:
343624167
ADMINISTRATOR:UTTERBACK, CAMILLEFACILITY TYPE:
850
ADDRESS:2921 GARFIELD AVENUETELEPHONE:
(916) 689-8687
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:40CENSUS: 10DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Alexis CastanedaTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Child is being bullied by staff and children
Child disenrolled without notification
Mold found in child's cup
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Soleil Marx and Mandie Goodwin met with Director, Alexis Castaneda, for the purpose of delivering complaint findings for the above allegations. Throughout the investigation, LPA made observations, reviewed records, and conducted interviews.
LPA observed classroom management, teacher/child interactions and reviewed the facility’s policies, parent handbook, and discipline methods. Staff were found to use positive reinforcement, redirection, and conflict mediation. Observations showed calm, respectful interactions with children, consistent with staff interviews. LPA conducted interviews with parent/guardians and children which did not reveal statements that would prove the allegation.
Record review and admin interview do not indicate that a child was formally disenrolled from the facility. Records and interview suggest temporary loss of access to the facility’s parent communication app occurred, but access was restored upon request. The facility’s parent agreement does not include written policies regarding the app; communication is stated to be provided verbally, by note, or by phone.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20251029151317
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOTS OF LOVE - CARMICHAEL
FACILITY NUMBER: 343624167
VISIT DATE: 01/15/2026
NARRATIVE
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LPA observed the facility’s food service areas, cleaning supplies, dishes, and water sources appeared to be clean and sanitary. The facility provides water sources for children by cups and communal water jugs, and a dishwasher with detergent is used to sanitize dishes. Some children use personal water bottles brought from home. Food service procedures/policies indicate daily sanitization of facility provided dishes. Staff interview suggests they rinse or sanitize parent-provided water bottles for continued use, while deep cleaning or replacement is the responsibility of families.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations, therefore the allegations are unsubstantiated.

Exit interview conducted, report reviewed with Director, appeal rights provided. Notice of site visit given and must remain be posted for 30 days.

SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2