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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624258
Report Date: 09/04/2024
Date Signed: 09/04/2024 10:29:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2024 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240729111749
FACILITY NAME:ALL KIDS EARLY LEARNING CENTERFACILITY NUMBER:
343624258
ADMINISTRATOR:BREEDING, KATHLEENFACILITY TYPE:
850
ADDRESS:2052 WEST LA LOMA DRIVETELEPHONE:
(916) 333-7531
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:80CENSUS: 43DATE:
09/04/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Emily BellTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Staff yelled at day care child.
INVESTIGATION FINDINGS:
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 Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director, Emily Bell, to deliver findings. It was alleged that staff yelled at day care child. Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, and conducted interviews. LPA interviews and witness statements revealed that on at least one occasion, staff and parents/guardians observed a staff member yelling at children to have them comply with classroom rules. LPA interviews and witness statements corroborated the allegation that staff yelled at day care child. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED. A Type A Title 22 Deficiency is issued on the attached LIC9099-D page. Director shall provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. Exit interview was conducted with Director, appeal rights were provided, and a Notice Of Site visit was given to Director, who will post it where visible to parents/guardians for 30 days. A signed Acknowledgement of Receipt of the Licensing Report (LIC9224) must be placed in the child's file for verification.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20240729111749
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ALL KIDS EARLY LEARNING CENTER
FACILITY NUMBER: 343624258
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/05/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the ff. personal rights: (3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...or other actions of a punitive nature...this requirement was not met, as evidenced by:
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Director stated they just conducted a training on Love and Logic with staff regarding developing positive teacher-student relationships on August 15th and will review again on their staff training that will be held on Sept. 5th. Director will also review Personal Rights and provide training materials to LPA by POC due date.
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Director did not comply with the section cited above as interviews and witness statements revealed that on at least one occasion, staff and parents/guardians observed a staff member yelling at children to have them comply with classroom rules, which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2024 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240729111749

FACILITY NAME:ALL KIDS EARLY LEARNING CENTERFACILITY NUMBER:
343624258
ADMINISTRATOR:BREEDING, KATHLEENFACILITY TYPE:
850
ADDRESS:2052 WEST LA LOMA DRIVETELEPHONE:
(916) 333-7531
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:80CENSUS: 43DATE:
09/04/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Emily BellTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Staff wrongfully terminated day care child.
Staff speaks inappropriately about day care child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director, Emily Bell, to deliver findings.
It was alleged that staff wrongfully terminated day care child and staff speaks inappropriately about day care child. Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, reviewed documentation, and conducted interviews. Interviews and documentation revealed that the facility terminated a child's care because according to the facility's Parent Handbook and Admission Agreement that was signed by clients and that Director stated are reviewed with clients upon enrollment states: "Termination of Care by Center: Immediate.(1) The Director may terminate your child's enrollment, effective immediately if the child's behavior or your behavior interferes with the school staff providing a safe and educational program either during school hours or school event. (2) You or your child display disrespect for any center staff, other parents or other children at the center either during school hours or school event.

continued on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 03-CC-20240729111749
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ALL KIDS EARLY LEARNING CENTER
FACILITY NUMBER: 343624258
VISIT DATE: 09/04/2024
NARRATIVE
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2 Week Notice. (1) The Director may terminate your child's enrollment upon 2 week notice to you if the school's program cannot meet the developmental or special needs of your child. (2) It is not in the best interest of the school or other enrolled children to have your child continue in attendance. (3) If you fail to comply with any of the terms of this Agreement or any of the rules or policies of the center." Parent Handbook has an explanation of Suspended or Dismissed Students on pages 8 and 9. Facility/staff work with children and parents/guardians regarding behavior and developmental needs, and are informed and given notice following the facility's admission agreement. Staff and parent/guardian interviews revealed they have not witnessed nor observed staff speak inappropriately about day care child on occasion when children, staff, or parents/guardians can hear.

LPA Interviews, observation, and facility documentation failed to corroborate the allegation that staff wrongfully terminated day care child and staff speaks inappropriately about day care child. Although the alleged violation may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that it did or did not occur, therefore, it is UNSUBSTANTIATED.

This report was reviewed with Director, and an exit interview was conducted. Appeal Rights were provided and a Notice of Site Visit (NOS) was provided to Director, who will post it for a period of 30 days for parental review
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4