<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624916
Report Date: 02/26/2025
Date Signed: 02/26/2025 03:03:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2024 and conducted by Evaluator Josiah Gathing
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20241210145040
FACILITY NAME:MISSION AVENUE PRESCHOOLFACILITY NUMBER:
343624916
ADMINISTRATOR:NICOLE MORAN-ESTRADAFACILITY TYPE:
830
ADDRESS:2433 MISSION AVENUETELEPHONE:
(916) 487-4647
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:19CENSUS: 12DATE:
02/26/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Nicole Moran-EstradaTIME COMPLETED:
03:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not ensuring that children with symptoms of illness are not accepted into care

Staff speak inappropriately in the presence of children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Wednesday, February 26, 2025 at approximately 9:30 AM Licensing Program Analyst (LPA) Josiah Gathing met with Director Nicole Moran-Estrada for the purpose of an unannounced complaint investigation to deliver findings for the above allegations. It was alleged that staff are not ensuring that children with symptoms of illness are not accepted into care and staff speak inappropriately in the presence of children.
Throughout the course of the investigation, LPA conducted interviews, reviewed records, and made observations.
Staff and parents stated in interview that children showing signs of illness are picked up by parents. Staff stated in interview that when multiple children are sent home with the same symptoms, parents need doctor's notes to return their children to care.
LPA observed documentation of a self-reported facility closure for the date of January 22, 2025 due to staff and child illnesses. LPA observed an example of the facility requesting parents pick up a child due to fever via the ProCare application.
Cont. on LIC 9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Josiah Gathing
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20241210145040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MISSION AVENUE PRESCHOOL
FACILITY NUMBER: 343624916
VISIT DATE: 02/26/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA also observed an example of facility informing other parents in the ProCare application that a child was diagnosed with RSV while away from the facility. Staff stated in interview that there was no yelling or inappropriate speech in the infant classrooms. Parent interviews differed as to whether or not staff speaks inappropriately in front of infants in care. LPA observed appropriate communication between infant staff throughout the course of the investigation.
Based on interview, record review, and observation, the alleged violations were found to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.
No deficiencies were cited during today's inspection. A copy of this report was printed and provided to the Director. Appeal rights were also provided.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Josiah Gathing
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2