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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624917
Report Date: 02/26/2025
Date Signed: 02/26/2025 02:54:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Josiah Gathing
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250211170927
FACILITY NAME:MISSION AVENUE PRESCHOOLFACILITY NUMBER:
343624917
ADMINISTRATOR:CHRISTINA DIAZ BUSHMANFACILITY TYPE:
850
ADDRESS:2433 MISSION AVENUETELEPHONE:
(916) 487-4647
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:44CENSUS: 30DATE:
02/26/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Nicole Moran-EstradaTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff did not provide a safe environment for children in care
INVESTIGATION FINDINGS:
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On Wednesday, February 26, 2025 at approximately 9:30 AM Licensing Program Analyst (LPA) Josiah Gathing met with Director Nicole Moran-Estrada for the purpose of an unannounced complaint investigation to deliver findings for the above allegations. It was alleged that staff did not provide a safe environment for children in care.
Throughout the course of the investigation, LPA conducted interviews, reviewed records, and made observations.
Staff stated that the facility ensures children interact safely and appropriately. Staff stated in interview that children are redirected when they are exhibiting challenging behaviors. Staff stated in interview that if a child is endangering another child, the children are separated and spoken with separately. Staff stated in interview that teachers do everything they can to limit aggression between children. Staff stated that they communicate with parents about children's challenging behaviors. Staff also stated that they have been creating action plans for some children with challenging classroom behavior.
Cont. on LIC 9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Josiah Gathing
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250211170927
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: MISSION AVENUE PRESCHOOL
FACILITY NUMBER: 343624917
VISIT DATE: 02/26/2025
NARRATIVE
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A child stated in interview that a different child was going to be picked up by a parent for the day because of hitting and pushing. Other children stated in interview that the teachers always see what the children are doing.
LPA reviewed the admission agreement which shows the criteria for dismissal or termination from enrollment. The agreement states that termination of enrollment is at the discretion of the Director. LPA reviewed facility notes on a parent meeting to discuss a plan of action for a child. The facility notes indicated that the parent would sit in class and observe the child as part of the plan. The facility notes also indicated that the center is attempting not to disenroll the child, but wishes to ensure the safety of all children in care.
LPA previously investigated a self-reported incident which stated that a teacher grabbed a child by the arm and sat him down. LPA issued a citation for violation of personal rights during the previous investigation and an additional citation will not be issued for this incident.
Therefore, based on interview and record review, the alleged violations were found to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Josiah Gathing
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2