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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624917
Report Date: 09/04/2025
Date Signed: 09/04/2025 11:40:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2025 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20250618081733
FACILITY NAME:MISSION AVENUE PRESCHOOLFACILITY NUMBER:
343624917
ADMINISTRATOR:NICOLE MORAN-ESTRADAFACILITY TYPE:
850
ADDRESS:2433 MISSION AVENUETELEPHONE:
(916) 487-4647
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:44CENSUS: 21DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Nicole Moran-EstradaTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff did not ensure day care child's parent was notified of injury in a timely manner
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Soleil Marx and Kyrsten Williams met with Director,Nicole Moran-Estrada, for the purpose of delivering complaint findings for the above allegation. Throughout the investigation, LPA Velasco reviewed records and conducted interviews.

Interviews conducted with staff and parent/guardians had aligning statements that injuries are reported to parents through the procare app after occurance. LPA reviewed records from the procare app and verified that injuries are communicated by messages via the parent communication app on the same day the incident/injury occurs. Based on record review; no pertinent evidence was obtained that would support the alleged violation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegations, therefore the allegation is unsubstantiated. Exit interview conducted, report reviewed with Director, appeal rights provided. Notice of site visit given and must remain be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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