343627414-5-7-2026-03-CC-MLOR-DU7PYV-20260518114432

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 343627414
Report Date: 05/07/2026
Date Signed: 05/07/2026 10:33:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2026 and conducted by Evaluator Joshua Hatch

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20260316140814

FACILITY NAME:	TOTS OF LOVE - ORANGEVALE		FACILITY NUMBER:	343627414
ADMINISTRATOR:	HARRIS, AALIYAH		FACILITY TYPE:	860
ADDRESS:	6045 MARGO DRIVE		TELEPHONE:	(916) 689-8687
CITY:	ORANGEVALE	STATE: CA	ZIP CODE:	95662
CAPACITY:	86	CENSUS: 31	DATE:	05/07/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Aaliyah Harris		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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1. Staff did not adequately supervise infants in care, resulting in injuries.
2. Staff handled an infant in a rough manner.
3. Staff spoke inappropriately in the presence of children.

INVESTIGATION FINDINGS:

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On Thursday, May 7, 2026, Licensing Program Analysts (LPAs) Joshua Hatch and Matthew Gallo met with facility representative Aaliyah Harris for the purpose of an unannounced complaint investigation and to deliver findings of the above allegations. LPAs observed a census of 31 children consisting of 7 infants supervised by 2 staff, and 24 preschool children supervised by 5 staff.

During the investigation, LPAs toured the facility, observed staff and children in care, conducted in-person interviews with five facility staff on 3/20/2026, conducted telephone interviews with six parents/guardians of children currently or previously enrolled at the facility on 5/06/2026, and reviewed facility records, including owie/incident reports, classroom rosters, and staff training documentation. LPA Hatch reviewed facility video
footage received on 04/15/2026 and additional documentation provided by the reporting party on 03/19/2026.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20260316140814

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TOTS OF LOVE - ORANGEVALE	FACILITY NUMBER: 343627414
	VISIT DATE: 05/07/2026

NARRATIVE

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(1) Staff did not adequately supervise infants in care, resulting in injuries.

It was alleged that staff did not adequately supervise children in care, resulting in injury to one infant in care after another infant in care made physical contact.

Based on observation during facility tours, LPAs observed staff to maintain ratios in the infant classroom and observed staff providing direct visual supervision of children in care. Based on interviews, statements provided offered conflicting accounts regarding the position of staff at the time of the alleged incident and the duration of the alleged incident.

LPA Hatch reviewed facility video footage covering the time of the alleged incident and documents pertaining to the incident which did not did not corroborate the allegation.

Based on the evidence available although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

(2) Staff handled an infant in a rough manner.

It was alleged that staff handled an infant in care in a rough manner during a transition between positions.
Based on observation during facility tours LPAs observed staff to use under-the-arm support when picking up infants in care and did not observe any instance of rough physical handling of children in care.

Based on interview, staff stated that the appropriate method for picking up a child in care is under-the-arm support. Based on interviews, statements provided offered conflicting accounts regarding the allegation and did not corroborate the allegation.

Based on the evidence available although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

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SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20260316140814

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TOTS OF LOVE - ORANGEVALE	FACILITY NUMBER: 343627414
	VISIT DATE: 05/07/2026

NARRATIVE

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(3) Staff spoke inappropriately in the presence of children.

It was alleged that staff at the facility spoke about a child in care in an inappropriate manner in the child's presence.

Based on observation during facility tours LPAs did not observe staff speaking inappropriately about children in care or speaking inappropriately in the presence of children in care. Based on interviews, statements provided offered conflicting accounts and did not corroborate the allegation.

Based on the evidence available although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 consecutive days.

Exit interview conducted and report was reviewed with facility representative Aaliyah Harris. Appeal rights were provided to facility representative Aaliyah Harris.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

LIC9099 (FAS) - (06/04)

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