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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 345002930
Report Date: 07/03/2025
Date Signed: 07/03/2025 04:10:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Angela Hood
COMPLAINT CONTROL NUMBER: 59-AS-20250701083829
FACILITY NAME:MAMA CLAUDIA'S LOVING NESTFACILITY NUMBER:
345002930
ADMINISTRATOR:MIHAI, CLAUDIAFACILITY TYPE:
740
ADDRESS:4230 PARADISE DR.TELEPHONE:
(916) 745-9876
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:6CENSUS: 6DATE:
07/03/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Obriana "Abby" Graydon, CaregiverTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff does not treat residents with dignity or respect.
-Staff do not ensure residents are provided a comfortable temperature.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the caregivers to open a complaint investigation and deliver complaint investigation findings.
During today's visit, LPA conducted interviews and made observations. Interviews with staff (S1 and S2) indicated that there have not been any issues with the temperature in the care home. S1 and S2 indicated that the air conditioning unit was replaced on June 30, 2025, and the Administrator also purchased several large portable fans for the care home. LPA observed the residents to have both ceiling fans and portable fans in their rooms. The temperature was observed to be at a comfortable setting. Interviews with residents (R1, R3, and R4) indicated that the temperature is comfortable in the care home. Interview with resident (R2) indicated that they are usually warm and use their fans to help stay cool. Interviews with S1 and S2 indicated that they have never witnessed staff yell at residents, and that staff treat residents with dignity and respect. Interviews with R1, R2, R3, and R4 indicated that staff treat them with dignity and respect, and that they have never witnessed staff yell at residents in care.
Based on interviews conducted and observations, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited during this visit. Exit interview conducted. A copy of the report was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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