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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 345920084
Report Date: 04/15/2026
Date Signed: 04/15/2026 10:55:15 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Cassandra Mikkelson
COMPLAINT CONTROL NUMBER: 59-AS-20260212170025
FACILITY NAME:LEGACY SENIOR CARE IIFACILITY NUMBER:
345920084
ADMINISTRATOR:TUILOMA, ADI LINAFACILITY TYPE:
740
ADDRESS:3624 OWENS WAYTELEPHONE:
(916) 999-0140
CITY:NORTH HIGHLANDSSTATE: CAZIP CODE:
95660
CAPACITY:6CENSUS: 5DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Adi Lina TuilomaTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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The facility allowed excluded individuals to work in the facility.
Staff are forging resident documents.
The Administrator is not present at the facility for a sufficient amount of time.
INVESTIGATION FINDINGS:
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Licensed Program Analyst (LPA) Cassandra Mikkelson and Kerry Hiratsuka arrived at the facility unannounced and met with Adi Lina Tuiloma to deliver findings for the above complaint allegation.

During the investigation, LPA conducted interviews, conducted a tour of the facility, and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

*** Report continued on 9099-C***
Unfounded
Estimated Days of Completion: 10
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260212170025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: LEGACY SENIOR CARE II
FACILITY NUMBER: 345920084
VISIT DATE: 04/15/2026
NARRATIVE
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The facility allowed excluded individuals to work in the facility.

Documents reviewed indicated that all staff present at the facility and currently listed on the staff roster are fingerprint cleared and associated to the facility. Interviews conducted with Administrator indicated that there are no uncleared staff at the facility and Administrator explained how she conducts hiring and fingerprinting staff prior to start date at the facility. Therefore, the allegation the facility allowed excluded individuals to work in the facility is unfounded.

Staff are forging resident documents.

Documents reviewed indicated that all physician signatures were from separate physicians and matched other signatures in each resident specific files. All resident files included all documents to meet regulatory requirements. In review of the staff files, signatures and printed names matched each staff file. Therefore, the allegation staff are forging resident documents is unfounded.

The Administrator is not present at the facility for a sufficient amount of time.

Observations made on unannounced visits by the Department made on 01/08/2026 and 11/04/2025 which indicated that the facility’s administrator was present at the facility. Documents reviewed indicated that a current staff schedule is being followed and is accurate to current staff working. Therefore, the allegation the administrator is not present at the facility for a sufficient amount of time is unfounded.

Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
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