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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 347000389
Report Date: 11/04/2025
Date Signed: 11/04/2025 04:24:30 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Angela Hood
COMPLAINT CONTROL NUMBER: 59-AS-20251015145948
FACILITY NAME:ATRIA EL CAMINO GARDENSFACILITY NUMBER:
347000389
ADMINISTRATOR:STANSEL, DANAFACILITY TYPE:
740
ADDRESS:2426 GARFIELD AVETELEPHONE:
(916) 488-5722
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:325CENSUS: 228DATE:
11/04/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Dana Stansel, Executive DirectorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Staff did not provide alternative housing resources in eviction notice issued to resident
-Facility is not providing toilet paper to resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director, Dana Stansel, to deliver complaint investigation findings regarding the above stated allegations.
During the course of the investigation, LPA conducted interviews and obtained documentation pertinent to the investigation. LPA received a copy of the of the eviction notice sent to resident (R1) along with the signed certified mail proof of service dated May 13, 2025. The eviction notice provided indicated an alternative housing and care option in the area. LPA interviewed R1 who indicated that toilet paper is supplied to them. R1 indicated that, if they run out of toilet paper, they ask staff and will be provided more. LPA interviewed housekeeping who indicated that they provide two (2) rolls of toilet paper per week. Housekeeping indicated that when a resident needs more they will provide additional rolls.
Based on documentation reviewed and interviews conducted, the above allegations are found to be UNFOUNDED. A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. No deficiencies are being cited.
Exit interview conducted. A copy of the report was provided.

Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Maribeth Senty
LICENSING EVALUATOR NAME: Angela Hood
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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