347003007-3-19-2026-27-AS-LRIS-DSXUU6-20260408155302

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 347003007
Report Date: 03/19/2026
Date Signed: 03/19/2026 06:00:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Cynthia Tamayo

COMPLAINT CONTROL NUMBER: 27-AS-20260210090139

FACILITY NAME:	STA. RITA'S SENIOR CARE		FACILITY NUMBER:	347003007
ADMINISTRATOR:	FLOWERS, RITA C.		FACILITY TYPE:	740
ADDRESS:	8978 MERLOT WAY		TELEPHONE:	(916) 689-5828
CITY:	SACRAMENTO	STATE: CA	ZIP CODE:	95829
CAPACITY:	5	CENSUS: 4	DATE:	03/19/2026
		UNANNOUNCED	TIME BEGAN:	03:18 PM
MET WITH:	Rita Flowers		TIME COMPLETED:	04:01 PM

ALLEGATION(S):

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Staff is sexually abusing a resident

INVESTIGATION FINDINGS:

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On 3/19/26 Licensing Program Analyst (LPA) Cynthia Tamayo arrived unannounced to complete and close the investigation into an allegation noted above. Upon arrival,LPA met with care staff Joel Cruz (S2) and Esmalla Ehmije (S3) and explained the purpose of the visit. Administrator, Rita Flower was not present during this visit.

Allegation: Staff is sexually abusing a resident
It was alleged “Staff is sexually abusing a resident” this investigation consisted of interviews with staff, residents, and records review. Upon record review and interviews, it was also discovered that there is no history of a resident in care for this facility whom matches the name, ethnicity, and primary language of the alleged victim. On 2/10/2026, LPA Tamayo attempted to interview Reporting Party (RP) but was unable to do so. RP did not follow up with the Department.

CONTINUED ON 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Cynthia Tamayo
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260210090139

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: STA. RITA'S SENIOR CARE	FACILITY NUMBER: 347003007
	VISIT DATE: 03/19/2026

NARRATIVE

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On 2/11/26 and 3/9/2026 the Department interviewed residents in care, of which two out of two residents interviewed reported no concerns related to the facility staff and did not witness any staff act inappropriately with any clients; The Department attempted to interview two additional residents but did not receive responses to interview questions and one resident was not present at the facility due to hospitalization. Three out of three staff interviewed on 2/11/26 and 3/9/2026, stated staff do not mistreat any residents and there has not been any staff has sexually abused a resident.

Administrator, Rita Flowers (S1) stated that Resident 5 (R5) is a new resident and staff started to notice they were having "hallucination" like that of psychosis. S1 stated this change in condition resulted in them noticing that R5 starting to make false claims and say“unusual things” including saying stated staff were hurting Resident 4 (R4). S1 thinks this is because R4 suffers from a lot of pain and is often heard complaning of pain, they say “oww” or “ahh” out loud and R5 likely thought that “R4 was being hurt by staff for some reason”. Staff 3 (S3) and Staff 2 (S2) stated that R4 was making “odd comments” such as saying “they saw us bury a pig in the backyard” which is untrue. S2 stated R4, R5, nor other residents are abused by staff, “I don’t know why [they] say that”.

S1 stated that on 2/9/26, R5 called 911 and they told the Paramedics that a resident was being abused. R5 was transported to the hospital per their request. The sheriffs came to the facility later that day to speak with R4 but they were unable to do so because R4 did not respond to any questions. R5 has not returned to the facility and no longer resides at this facility. On 2/11/26 and 3/9/2026, the Department also attempted to interview R4 but they did not respond to interview questions.

Based on review of records and interviews, the allegation “Staff is sexually abusing a resident” is unsubstantiated, as there is not a preponderance of the evidence to prove that the alleged violation. Although the Department has determined that the allegation above is unsubstantiated, if any additional information is received this complaint can be amended and the finding can be changed.

There are no deficiencies noted or cited per California Code Regulation, TITLE 22. Exit interview was conducted with the facility S2 and a copy of this report was left at the facility

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Cynthia Tamayo
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

LIC9099 (FAS) - (06/04)

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