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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 347003994
Report Date: 04/02/2026
Date Signed: 04/02/2026 02:30:19 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2026 and conducted by Evaluator Kevin Mknelly
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20260327081226
FACILITY NAME:AEGIS ASSISTED LIVING OF CARMICHAELFACILITY NUMBER:
347003994
ADMINISTRATOR:MAURICIOS FLORESFACILITY TYPE:
740
ADDRESS:4050 WALNUT AVETELEPHONE:
(916) 972-1313
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:90CENSUS: 63DATE:
04/02/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Maricio FloresTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff do not ensure the residents have comfortable accommodation’s.
INVESTIGATION FINDINGS:
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On 4/2/26, Licensing Program Analyst (LPA) Kevin Mknelly LPA Mknelly arrived and met with Administrator to inform them of the complaint investigation and to then deliver investigation findings.

LPA conducted interviews.
LPA finds that facility met Tittle 22 requirements.

LPA interviewed the administrator and met R1 breifly. It was alleged that a resident's loud speaking within the community imposes on the comfortable living accomodations of other residents.
LPA's interviews and observations found that the resident who is at times speaks very loudly does so secondary to medical conditions. The loud resident is appropriate to the level of care provided in assisted living and is not violating house rules or the personal rights of others.

LPA and Administrator discussed possibilities of a guest speaker for educating residents on the challenges and opportunites of living with others of differing disability. Administrator will also work with
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Kevin Mknelly
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20260327081226
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: AEGIS ASSISTED LIVING OF CARMICHAEL
FACILITY NUMBER: 347003994
VISIT DATE: 04/02/2026
NARRATIVE
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family and healthcare providers for possibilities of additional voice volume corrections for the resident who speaks loudly.

As Title 22 regulations address personal accommodations in terms of safety, environmental comfort and privacy, personal accommodations requirements are not applicable to this situation. Additionally, resident personal rights protect person's with disability from discrimination and exclusion when the disability presentation poses no harm to others.
Therefore this complaint is unfounded.

This agency has investigated the above complaint allegations. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and report provided by email.
SUPERVISORS NAME: Troy Ordonez
LICENSING EVALUATOR NAME: Kevin Mknelly
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2