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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 354416102
Report Date: 10/14/2025
Date Signed: 10/14/2025 10:32:04 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Pedro Solorio-Gutierrez
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250910135733
FACILITY NAME:HOLLISTER CHILD DEVELOPMENT CENTER, LLCFACILITY NUMBER:
354416102
ADMINISTRATOR:ALMA MAY BAYANI, PSYDFACILITY TYPE:
830
ADDRESS:331 GATEWAY DRIVETELEPHONE:
(831) 635-9284
CITY:HOLLISTERSTATE: CAZIP CODE:
95023
CAPACITY:20CENSUS: 7DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
09:07 AM
MET WITH:May BayaniTIME COMPLETED:
10:41 AM
ALLEGATION(S):
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Personal Rights - Facility staff did not prevent a child from harming another child while in care.
INVESTIGATION FINDINGS:
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On 10/14/2025, Licensing Program Analyst (LPA) Pedro Solorio-Gutierrez conducted a follow-up investigation and to deliver findings. LPA met with director May Bayani and explained the reason for today’s visit. LPA toured the indoor and outdoor areas of the facility. Present were Teacher Ana Hernandez, Teacher Esperanza Lopez Mendez, Aide Kristin Castro, and seven daycare children - all infants.

During the investigation, LPA conducted observations, interviewed staff, and reviewed records. Based on LPA’s observations, interviews, and record reviews, there have been numerous incidents of biting and biting attempts over many months, and staff have not fully succeeded in preventing harm to other children and staff in care.

Based on LPAs observations, interviews, and record reviews, which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The following Type A deficiency was cited on the attached page (9099-D). Director was informed that failure to correct the deficiency by the specified Plan of Correction (POC) Due Date may result in assessment of civil penalties in the amount of $100 per day per violation until the correction is made.

LPA Pedro Solorio-Gutierrez informed Director May Bayani that this report dated 10/14/2025 documents 1 Type A citation which shall be posted for 30 consecutive days as there are risks to the health, safety, or personal rights of children in care.

Also, LPA Pedro Solorio-Gutierrez informed the director May Bayani to provide a copy of this licensing reported dated 10/14/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child’s file for verification.

Exit interview was conducted and the report was reviewed with the director May Bayani. Appeal rights was handed to the director.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Pedro Solorio-Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250910135733
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: HOLLISTER CHILD DEVELOPMENT CENTER, LLC
FACILITY NUMBER: 354416102
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/15/2025
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights. To be accorded dignity in his/her personal relationships with staff and other persons.
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Director will submit a behavior plan for all children, conduct more parent conferences, and staff will receive training from PITC Trainers (Program for Infant, Toddler, Care givers).
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This requirement was not met as evidenced by observations, interviews, and record reviews obtained during the investigation.
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Plan of Correction due date: October 15, 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Pedro Solorio-Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2