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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 355202348
Report Date: 10/23/2025
Date Signed: 10/23/2025 08:00:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2025 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20250930160804
FACILITY NAME:CLEARVIEW CAREHOMES,INC.FACILITY NUMBER:
355202348
ADMINISTRATOR:FELICIDAD RAMOS KANKELBORGFACILITY TYPE:
740
ADDRESS:3370 CIENEGA ROADTELEPHONE:
(831) 637-2139
CITY:HOLLISTERSTATE: CAZIP CODE:
95023
CAPACITY:6CENSUS: 5DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
04:45 PM
MET WITH:Licensee, Felicidad KankelborgTIME COMPLETED:
08:15 PM
ALLEGATION(S):
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9
Staff yells at resident
Staff throws things at resident
Staff forcefully restrains resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to investigate the allegations listed above. LPA met with facility Licensee Felicidad Ramos Kankelborg, and explained the purpose of today's visit.

Regarding the allegation Staff yells at resident. LPA interviewed 2 of 5 facility residents who both stated they are treated well by facility staff. Resident 1 stated they are happy at the facility, and none of the staff has ever yelled at them. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Continued...

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250930160804
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: CLEARVIEW CAREHOMES,INC.
FACILITY NUMBER: 355202348
VISIT DATE: 10/23/2025
NARRATIVE
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Regarding the allegation Staff throws things at resident. LPA interviewed 2 out of 5 residents. Both facility residents interviewed stated the facility staff is nice and does not throw things at any residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Staff forcefully restrains resident. LPA interviewed 2 out of 5 residents. Both residents stated the facility staff is nice to the residents. Resident 2 stated they have never witnessed anyone restraining, hitting, or touching any them or any other residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited Per Title 22 Regulations.

Exit Interview conducted with Licensee, Felicidad Kankelborg, and a copy of this report along with appeals rights provided.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2