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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 02/10/2026
Date Signed: 02/10/2026 03:36:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2025 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250411143953
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: 104DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
09:07 AM
MET WITH:Facility administrator-Melanie NiezTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff does meet the residents incontinence needs.
Staff do not provide adequate food service.
Staff do not properly maintain the facility grounds.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA met with Administrator Melanie Niez, and discussed the purpose of the visit.

First Allegation:- Staff does meet the residents incontinence needs.
LPA Singh reviewed records and interviewed staff. The investigation conducted by Department staff consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated facility does meet residents incontinence needs.
Eleven (11) out of Eleven (11) residents stated facility staff members does meet residents incontinence needs and have no issues.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250411143953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 02/10/2026
NARRATIVE
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Second Allegation:-Staff do not provide adequate food service.

LPA Singh reviewed records and interviewed staff. The investigation conducted by LPA Singh consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated facility Staff do provide adequate food service and also Staff ensures residents have different meal options and work with residents dietary needs.
Eleven (11) out of Eleven (11) residents interviewed stated that facility staff member do provide adequate food service and always provide alternate options.


Third Allegation:-Staff do not properly maintain the facility grounds.
LPA Singh reviewed records and interviewed staff. The investigation conducted by LPA Singh consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated facility maintain the facility grounds and also worked with the city to get three dumping trash cans which are locked and clean and staff ensures facility is clean from inside and outside and keeping rodents away.
Eleven (11) out of Eleven (11) residents interviewed stated that facility staff maintain the facility grounds clean and staff ensures facility is clean from inside and outside and keeping rodents away. LPA Singh toured the facility and facility was kept clean and the facility grounds has been maintained.
The investigation did not provide any evidence or witnesses or LPAs observation indicated that above allegations that Staff does not meet the residents incontinence needs, Staff do not provide adequate food service or Staff do not properly maintain the facility grounds. There is insufficient evidence to prove above allegations, the allegations are Unsubstantiated

Therefore, based on the evidence gathered during the investigation, the allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report (LIC809) LIC 809C were discussed and provided to Facility Administrator Melani Niez.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2